AXA Health Solutions - Health Claims Transformation Manager F/H
CDI Puteaux (Hauts-de-Seine)
Job description
*AXA seeks to establish Health as a cornerstone of its equity story and global business positioning. To deliver this ambition, AXA Health was created in 2023 as a new global business unit, with a comprehensive strategy structured around three pillars.
- Lead planning, coordination, and follow-up of the global Health Claims automation program activities across pilot and rollout countries.
- Track dependencies, anticipate bottlenecks, proactive engagement of stakeholders at group and local lvel.
- Support local teams in defining and monitoring practical implementation steps.
- Expected contribution: Clear program visibility, on-time delivery, and improved alignment between global and local roadmaps.
- Identify and partner with relevant external insurtech or internal data science teams to deploy use cases in relevant use cases, such has OCR and NLP, medical coding, triage, rules automation.
- Support the design of requirements, ROI cases, governance for AI and tech adoption.
- Design experimentation (PoCs) to enable fast transformation, and continuous improvement.
- Translate complex technical capabilities (AI, ML) into practical value for claims function.
- Expected contribution: successful lead and align stakeholders to deliver concrete assets resulting in increase in efficiency, reduction in leakage, and better customer experience.
- Develop and maintain a view of claims process (notably with automation index) across diverse healthcare markets from intake to payment.
- Gather insights on existing claims processes to identify bottlenecks and opportunities.
- Facilitate workshops to review and align on key pain points and simplification levers.
- Expected contribution: shared understanding of current processes and opportunities for improvement. Define operating models and frameworks applicable across entities.
- Plan and prepare governance routines involving leadership at global or entity-level.
- Faciliate decision-making and ensure consistent communication of progress, risks, and achievements.
- Help maintain alignment between global Health priorities and local entity plans.
- Expected contribution: reliable and transparent information flow supporting decision-making and alignment.
Desired profile
Qualifications :
Technical and Professional
· Strong knowledge of insurance operations particularly claims management, health insurance experience is a strong advantage.
· Proven program and project management skills in complex, multi-country or matrix environments.
· Solid understanding of process optimization, automation, and AI-driven transformation.
· Analytical thinking and ability to translate data insights into business recommendations.
· Experience in designing or overseeing proof-of-concepts and pilots leading to scaled deployment.
Leadership and Behavioral
· Strategic agility: ability to connect operational details to AXA Health's broader business ambitions.
· Influence without authority: able to align diverse stakeholders, from senior executives to local operations and data teams.
· Collaboration and empathy: fosters trust across cultures and geographies, embodying the One AXA mindset.
· Bias for action: pragmatic, solution-oriented, and comfortable operating in uncertainty.
· Learning orientation: curious about new technologies, health systems, and data opportunities.
· Communication and storytelling: able to synthesize complex information into clear, compelling narratives for diverse audiences.
Based in Paris, Majunga Tower, France with occasional international travel (mostly in Europe).