Tower Service manager

Job description

We are looking for experienced IT professionals in Service Quality/Customer Service Manager area for our location in Timisoara, Romania. The person must have IT technical background (minimum 3 years of experience) to apply in international projects and skills in the area of technical coordination and customer facing situations.
 
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Desired profile

 Ticketing system knowledge; 
- Work instructions/procedures;
- IT infrastructure (ITIL Foundations is a plus);
- Customer Relations / Global Delivery of services for customers;
- preparation of complete and correct documentation of configuration items related to contracts;
- design workable methods to ensure that B2B
- agreements (OLAs) are in place;
- provision of contractually defined reporting data with involved services;
- Escalation and risk management for customer specific service delivery experience;
- Controlling of service accounting and corrective measures experience;
 
Team player and very good communication abilities;Strong analytical skills;Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment;High sense of priority, works on multiple tasks simultaneously and deliver the expected results within the agreed timelines;Initiative and fast learning Abilities;High Customer Focus;Availability to short/long delegation;