Technical Support Engineer

Job description

 Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.  

 

 

Key accountabilities:

• Provide Level 1 guidance inside Aplication Hosting Solutions for incidents and issues to which we are notified by our customers or by monitoring systems

• Ticketing system operation  

• 24x7 L1 support and tasks for SH/SAP/ATM/DBA

• Cross tower Monitoring and Incident Support

• SIA error handling for OSD

• Troubleshoot issues  

• Assure the operation of Hardware and Software systems  

• Conduct all preparative actions in order to ensure full operation and availability of the environment  

• Take all preparative actions to ensure the quality and continuous optimization based on service levels 

 

Desired profile:

 • Self-motivated  

 • Proactive and flexible

 • Basic knowledge of Windows, UNIX, Linux, Database (Level 1, but not 0)

 • Excellent command of English

 • French Spanish German is a plus

 • Work in shifts, 24/7 support

 • Ability to work well as a team member

 • Methodical and disciplined approach to work  

 • Very good communication abilities

 • Initiative and good learning abilities   

 We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies;

• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;

• Extra vacation days;

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.