Technical Specialist - Mainframe

Job description

Job Details

Technical Specialist - Mainframe

Reference no. 196309
Country Malaysia
Region MY - Selangor
City MY - Cyberjaya
Position Type Graduate
Job Area Service Delivery
Job Type Full Time
Company Atos

Company Information

Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company’s annual revenues are EUR 5.8 billion and it employs 50,000 people in 40 countries. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international blue-chip companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting. For more information, please visit the company’s web site at http://www.atosorigin.com/

Job Description

Primary Responsibilities

·  Technical configuration and support of IBM operating systems (z/OS) and related software products (including Storage and OEM software).
·  Ensure all Operating system changes, faults and compatibility issues are defined, resolved, tested and work with client’s applications, interfaces and system software products.
·  Service quality Improvement and Standards are maintained, and exceeded at all times, with defined functions and client’s Service Level Agreements.
·  Ensure all technical documentation and work processes are current and relevant for the support of client’s services.
Specific Duties

·  Ensure stable technical environments on mainframe Operation system & OEM components
·  Provide day to day support for the mainframe environment, with some variation in schedule to support non-prime business hours, including weekends
·  Collect and provide accurate system performance data & reports
·  Document and maintain clear and concise technical documentation, and work processes.
·  Scheduling and implementation of Change requests in accordance with agreed procedures.
·  Incident handling for resumption of services and problem resolution with root cause analysis
·  Daily monitoring of mainframe system metric (KPI) to identify improvement opportunities
·  On-call support (24 x 7) and fulfil requests/questions from clients and/or other support teams

Job Requirements

Education/Skill/Competence requirements

·  Degree in Computer Science or related discipline.
·  3-4 years experiences in z/OS, SMP/E, CICS, DB2, IMS,DFSMS, SAS is preferred.
·  Ability to communicate effectively at all levels and be a team player.
·  Ability to work closely with other support teams, customers and external suppliers.
·  Good analytical skills.
·  Knowledge of Problem management and troubleshooting skills.

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