Avaya Voice Engineer

Job description

Reference no. 181852
Country India
Region IN - Maharashtra
City IN - Pune
Position Type Graduate
Job Area IT Support
Job Type Full Time
Company Atos IT Solutions and Services GmbH

Company Information

Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of €11 billion and 93,000 employees in 72 countries. It was formed on July 1st 2011 from Atos Origin and Siemens IT Solutions and Services GmbH.

Atos Origin was formed in 2000 when Atos and Origin merged. It grew steadily, not only through acquisition but also through outsourcing deals, staff and technology transfers. In 2002, KPMG Consulting's businesses in the United Kingdom and the Netherlands were acquired to establish Atos Consulting. This transaction provided the Group with a major presence in the Consulting segment of the IT services market.

In 2004 the Sema Group was acquired from Schlumberger in January 2004, thereby creating one of the leading European IT services companies. At the time of the acquisition, Sema Group employed 20,000 staff and generated annual revenues of approximately EUR 2.4 billion. Atos Origin employed 26,500 staff, generating annual revenues of more than EUR 3 billion.

The acquisition of SIS and the Siemens partnership is the logical continuation of the Atos strategy. With a workforce of more than 48,000 employees, Atos Origin generated revenues of over EUR 5 billion during the year 2010.

Job Description

Job Description (CISCO):

Job Location : Vadodara (Gujarat)

·Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), Voice Gateways and related products

·IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs and so on.

·Knowledge in the following areas: Call Control, Multimedia Contact Centers, Call Scripts, IVR Scripts, CISCO Unity Connection integration with CUCM, CISCO Unity Connection integration with Office 365/Microsoft Exchange Server,

·Configuring CUBE/other ISR series Routers with full voice/VOIP functionality, Configuring analog gateways (VG 224) and ports.

·Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt group.

·Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, CUPC and Jabber.

·CUCM integration work understanding with Microsoft Lync, Configuring ATA 186 Using SCCP with Cisco Call Manager.

Desired profile

Job Requirements

·Configuring voice mail for the users, Configuring speed dial and abbreviated dialing, Configuration via bulk administration.

·Troubleshooting call routing, DTMF issue, Monitoring via RTMT, generate trace and should have the capability to understand.

·Troubleshooting analog FAX issue, Troubleshooting CSS and partition issue, Troubleshooting call forwarding and voice mail forwarding issue.

·Troubleshooting MWI issue, Troubleshooting voice mail notification issue via email, Resynchronize unity connection with LDAP,

·DRS, Support “Xmedius” FAX Server.

·Able to implement a UC network, given a design document and customer requirements

·Ability to grasp complex design concepts quickly and understand.

·Good knowledge of Cisco UCCE and CVP product line and technology.

·Ability to troubleshoot implementation problems during migrations

·Flexibility in working hours as some migrations will require weekend and after hours work.

·Very good knowledge of Cisco UCCE, CVP and UCCX product line and technology.

·Experience in implementing a UCCE network, given a design document and customer requirements.

·Experience in ICM scripting and deployment.

·Generate standard project documentation including UCCE Low level design, Network Diagrams, WLIs, etc.

·Generates voice network configurations from Low Level Design for complex environments

·Performs analysis and diagnosis of complex UCCE networking problems.

·Client-facing skills to include cross-functional influence, external and internal consulting/partnering.

·Vendor Management and co-ordination.
Drive outcome based delivery model, build customer success stories, socialize and help team replicate successful delivery models

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