ServiceNow Technical Consultant

Job description

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 53 countries. By uniting unique high-end technologies across the full digital continuum with 57,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

 

 

Engage ESM  is an Atos company and an Elite Sales, Services and Training partner for ServiceNow globally; providing design, implementation, and support services to clients worldwide.  Engage ESM  is a leader in the enterprise-service management sector, which includes IT, Customer Service, Security, and HR.  Engage ESM  works with organizations of all sizes to improve their operational performance and extend the value of their existing investments in IT.

 

Our parent company, Atos, is a leader in digital services with annual revenue of over €11 billion and 100,000 employees in 72 countries. Serving a global client base, Atos provides Consulting & Systems Integration services, Application Transformation Services, Managed Services, Cloud operations, Big Data & Cyber-security solutions, and transactional services through Worldline. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games.

Re-Certified in 2019 to Investors in People (IIP) Gold status,  Engage ESM  strives to provide employees with the best professional and personal training and career growth. We offer excellent terms of employment with interesting and challenging projects and exposure to top tier global technology companies.

 

If you have a strong and proven background in Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:

 

ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)

Web Technologies (XML, HTML, JavaScript, Web Services, etc.)

 

Senior Technical Consultant:

The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen solution.

 

Responsibilities:

·  Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements
·  Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”.
·  Providing creative solutions to resolve business problems including technology, process and people challenges
·  Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, POCs and responses to technical and business enquiries
·  Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions
·  Support the development and growth of the services delivered by  Engage ESM  practices
·  Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
·  Mentoring and coaching others, as well as sharing best practices and knowledge

 

Qualifications, skills and experience:

·  Knowledge in IT Service Management, Service Management, and ITIL foundation is critical.
·  Expertise and experience with ServiceNow (or equivalent) ITSM product are required
·  ServiceNow experience with ITBM, ITOM, CSM and HR products highly desirable
·  Accreditations / certifications in ServiceNow System Administrator and CIS-ITSM and products such as Discovery, Service Mapping, and GRC are highly desirable
·  3-5 years in a consulting position, delivering software implementation engagements
·  Experience in multiple application architectures and supporting technologies
·  Expertise with scripting languages such as PERL, JavaScript, Python, and Shell
·  Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
·  Knowledge of relational databases (MySQL, MSSQL, Oracle)
·  ITIL knowledge with the ability to relate concepts to implementation strategies
·  Experience with ROI / value propositions for customers software implementation
·  Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
·  Consultative skills for software service delivery to lead customers to improve their processes and organisational models
·  Proven leadership skills in managing small teams and projects
·  Ability to produce documentation at various levels including technical and customer facing
·  Be prepared to travel when appropriate
·  Must have legal authorisation to work in Poland.
·  German language is the big plus

 

TO ALL RECRUITMENT AGENCIES:

Engage ESM does not accept agency resumes. Please do not forward resumes to Engage ESM employees or any other company location. Engage ESM is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

 

 

Please, attach your CV in English 

If you are curious about this position and wish to find out more, don’t hesitate and contact our recruiter  Piotr . He will be happy to answer all your questions.

 

 

 

 

Let’s grow together.