Service Engineer for US market

Job description

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

 

Role Description:

Incident Management process is aiming to ensure fast restoration of all contractually agreed incidents and to provide effective communication and coordination between the relevant teams on both sides. The primary focus is to restore critical incidents having direct impact on clients' business, to lead and ensure ownership, communication and progress until completion.

 

Key responsibilities:

As a Service (Incident management) engineer your role will be of a second level support responsible for the lifecycle of reported or automatically raised incidents and requests. Also including:

·  Service ticket handling;
·  Hotline support via telephone and email;
·  Provide real-time support and via remote access;
·  Provide workaround or solution to the customers;
·  Root cause analysis of technical problem
·  Engage vendor support for incident investigation;
·  Evaluates existing problems to link incidents in close collaboration with first and third level support;
·  On Call duty during after business hours;
·  Creates Problem Tickets for unknown errors;
·  Create knowledge management assets 

 

Please note that the working hours are 15:00-23:30 and 18:30-03:00

 

Our expectations:

·  Technical school or technical university degree;
·  Knowledge in IT or telecommunication area;
·  Strong analytical and troubleshooting skills;
·  Experience administering Windows Server, Linux would be consider advantage
·  Fluent English
·  Customer focus attitude

 

The benefits you would receive:
• Excellent remuneration package with additional benefits ( health insurance;  food and taxi vouchers; sport card sponsorship)
• Extensive training program ( IT Service Management Processes and tools; Networking fundamentals, VoIP, etc)
• Opportunity to work from home
• Office located next to a metro station

Your Application
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Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
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