" Expression of Interest - Service Delivery Manager".

Job description

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

 

 

Service Delivery Manager

We are looking for a Service Delivery Manager (SDM) responsible for coordinating the delivery of Managed IT services into key enterprise customers. 

The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

Main responsibilities
•    Management of Service Delivery responsibilities using support from teams based in Perth and offshore 
•    Building a personal relationship with key client staff
•    Successful service delivery - SLA achievement and high level of customer satisfaction
•    Building service reports and monitoring overall performance of services
•    Manage communication around issues and opportunities – get things done, make things happen
•    Collaborating with senior management on client account management and growth
•    Ensuring operations teams are aware of changes and are prepared
•    Service reporting and sponsoring service delivery meetings 
•    Removing all obstacles to customer satisfaction and / or financial performance
•    Communicating across organisational boundaries – from engineers through to senior managers
•    3rd party management responsibilities
•    Looking out for client’s and Atos’ long-term interests
•    Following up if service delivery is not meeting expectations
•    Working with the client and operations teams to identify and manage service improvement activities
•    Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

 

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.