Process Manager

Job description

equensWorldline is one of the leading and most innovative payment service providers in Europe. As experts in financial processing and software licensing we provide services to fulfill all needs of the dynamic European payments market. Besides traditional payment services our platforms are also geared for mobile payments, instant payments, e-payments, e-mandates and e-identity transactions. Each year we process billions of payments, point-of-sale and ATM transactions per year. Obviously, all those transactions must be processed seamlessly, securely and efficiently. And that’s what we do.

Being a central pillar of the Worldline Group, it’s our ambition to support our clients in keeping up with the rapidly shifting needs and increasing demands of their customers. A challenging job, as the European payments market – and therefore also our organization – is subject to continuous change. equensWorldline is a truly European company with office locations in multiple countries and a broad, international client base in numerous countries across Europe. We are part of the wider Atos Group.

What will be your job?

You will be working in Operations, Operational control, Business Process Management Team in Utrecht. The BPM Team is continuously improving business processes with sustainable solutions, designing efficient customer oriented processes for new services, driving standardization cross-country, working on incident prevention and on cost saving projects. Furthermore it is ensuring efficient and successful onboarding of new clients and new services within operations.

In the position of a Process Manager your job will be

· to generate transparency on critical hot spots and improvement areas within the OPS production centers based on analysis
· to lead improvement projects on OPS business processes in close alignment with the OPS production centers to ensure stable, secure, standardized and cost efficient processes.
· to lead task forces on identified hot spots within OPS PC.
· to trigger continuous improvement within the OPS PC using the Lean Six Sigma Method.
· to provide route cause analysis on incidents and to work on incident prevention in problem evaluation groups to work out solutions to prevent future incidents.
· to ensure operational readiness for new services by providing support in the design and documentation of new business processes to ensure first time right and create transparency on the process responsibilities.

What do you have to offer?

· Minimum of 3 years experience in the area of Process Management and/or Business Consultancy and/or Project Management
· Well organized, structured and process oriented way of working
· Good English language skills and excellent communication skills
· Team player in an international environment / open for frequent travel activities

What do we offer in return?

Depending on education and experience, your gross annual salary (including thirteenth month and holiday allowance) will be between € 52.900.- and € 72.700,- based on a 36 hour work week.Next to that we offer excellent secondary benefits such as an annual performance allowance, anearly premium free pension and an interesting, challenging and international work environment.Furthermore, there is room for professional and personal development and a good work-life

balance. This is a full-time job of 36 hours a week. Working hours are determined afterconsultation with the manager. You will be based in Utrecht.

Further information and application

For further information about the position, please contact Maic Klingelhofer, Team Manager, phone; For information on the procedure please contact CarolienPolman, Recruiter, Phone: An assessment can be part of the selection procedure.

Please kindly note that you need to have an EU Working Permit (Orientation Year Visa not included) in order to proceed for this position.

Acquisition is not appreciated!

To apply directly, use the link below.

Why work at equensWorldline?
Our culture is informal. Within our company, teamwork and clarity are very important, as well as customer-focus and a result-oriented approach. And of course…pleasure in our work! We work closely together with our colleagues in the different countries. English is our common language. As a result you really experience that you are part of a European, international company.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.