Presales Solution Architect - Cross Functional

Job description

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

 

 

 

 

 

Position:

 

Cross Functional Solution Architect

 

Location:

 

US Wide

 

Job Description:

 

As a Solution Architect you are responsible for developing frameworks, tools, methods, and solutions to advance and support practice area growth within your field of expertise. You are recognized as the domain expert both internally and with customers developing sophisticated ITO technical solutions as part of an overall solution framework and engagement team. This role will translate client needs into specific technical requirements that are agreed upon contractually and with the line of business members ultimately responsible for operating them; including conceptual services design, detailed costing, contractual statement of work, and SLAs.

 

Responsibilities:

 

Overall you will:

 

·  Design and Architect Multi-functional services as part of a large ITO with supporting technologies while meeting Clients budget and RFP/RFI Requirements. Including the followings:
·  Develop the technology, tools, methods and requirements to accurately assess risk, value, and architectural direction of opportunities within area of expertise
·  Build technical and services solutions that are market driven as well as targeting specific client needs
·  Identify & craft innovative options for existing client contracts to ensure client retention during renewal periods
·  Develop "blueprint" technical solutions in both pre-sales, and where appropriate, post sales initiatives
·  Develop the ground-breaking storyboard translating client’s journey from Current Mode of Operation through Future Mode of Operation in alignment with the client’s business objectives
·  Remain current with new technologies and innovations and recommend new technologies when appropriate. Main focus should be on enterprise architecture and integrating automation based on client’s requirements & budget allowance
·  Maintain certifications relevant to job role
·  Understand Atos’ offshore plans & strategies and implement accordingly in solution designs
·  Build and maintain vendor relationships to stay ahead of technology and improve opportunities for utilizing these technologies and crafting a driven advantage
·  Procure costing information and quotes as vital for the technical solutions designed
·  Give to technical presentations, Bill(s) of Material, and Scope of Work contracts for clients, partners and prospects
·  Assist in Support of Business Development opportunities as requested
·  Serve as the key interface to Service Delivery to assure solution acceptance

 

Key Relationships & Interfaces:

 

·  Daily opportunity - leadership will come from Sales leads, Solution Directors, Finance Directors and Bid Managers.
·  Expected to provide opportunity-centric Domain Expertise within field of expertise to members of the solution and costing teams.
·  Key focus is on developing credibility with clients in face-to-face situations; this is a client facing role.
·  Establish good working relationships with all delivery contacts within area of focus

 

Requirements:

 

·  4-year degree or equivalent experience
·  10 plus years operational experience in their practice field. Ideally, seeking candidate with technical expertise in Multi-functional portfolio services pertains to ITSM tools and processes. Expertise in Data Center Services, Cloud Management, Service Desk, Deskside Support, Networking, Technical Integration, Enterprise Architecture, ITSM/ITIL, SiAM a plus.
·  Confirmed social skills (written and verbal)
·  Sophisticated or large deal bid experience on national or global basis
·  Team Building and Team Selling Skills
·  Negotiating Skills
·  Detailed IT experience/background
·  Superb interpersonal skills (written and verbal)
·  Ability to create and apply costing and pricing concepts
·  Bachelor or Equivalent Degree
·  Sophisticated certification in practice area

 

Skills Required:

 

·  Architecting, designing, planning, and configuration experience with various ITSM tool Suite (ServiceNow, BMC Remedy etc..)
·  Enterprise Architecture and Integration experience
·  Enterprise Automation and integration experience
·  ITIL Framework experience: Incident, Problem, Change, Configuration, Release management etc.
·  Experience with enterprise wide technologies and operations as an Architect for DCS legacy and Multi Cloud environments (Amazon/Azure/GCP)
·  Demonstrable understanding of ITIL frameworks and processes (Incident, Problem, Change, Configuration, Release management etc.) preferably supported with formal ITIL v3 Foundation certification
·  Experience with Service Request Management, Service Catalogs and Service Request automation within various ITSM environments including ServiceNow, Remedy and others
·  Experience with ITSM Reporting and Business Analytics

 

Nice to have:

 

·  Project and Program Management experience
·  Operation Management experience
·  Business Process experience
·  Service Integration and Management experience
·  Experience with various AI tools and integration

 

 

 

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Nearest Major Market: Irving
Nearest Secondary Market: Dallas