Onsite Services Tech - EHI

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Description

The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a “hands-on” technical role that requires good people skills along with workstation support knowledge

Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows and Mac PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity. . Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks.

Individual must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling. Should be able to troubleshoot and isolate issues related to end user computing environments; printers, networks, computer devices, and other attached devices.

Preferred experience: Advanced Experience with Windows operating systems, Microsoft AD, networking, imaging technologies, asset tracking and inventory systems.

Responsibilities

- Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards.

- Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.

- Maintains daily tickets and reports to ensure the highest service levels are maintained.

- Analyze and resolve hardware/software problems onsite or via remote tools.

- Removal and installation of hardware components and peripherals

- Installation of additional software and manually and via deployment console

- User requests for technical advice and support

- Installation and customization of client equipment

- Documentation of customer inquiries

- Use client security tools (antivirus, encryption)

- Customizing user profiles

- Hardware installation and hardware expansion

- Backup and restore of user data

- Coordination with ITteams and users

Requirements

Skills/Qualifications

- 3-5 years of professional work experience in related field
- Understanding of Microsoft environment/network including Active Directory, servers, operating systems and Business software
- Enterprise Anti-Virus
- Excellent written and verbal communication skills
- Team work
- Customer focus
-Problem Solving
- Quality
- Initiative
- Takes ownership
- Ability to plan, organize, and prioritize
- Ability to work under pressure
- Ability to effectively work on multiple activities concurrently

Nice to have:
- Citrix knowledge
- Associates Degree in Information Systems-Required/BS Information Systems-Preferred
- ITIL Foundations V3-Preferred
- A+/Network+ or equivalent-Required/MCSA or equivalent-Preferred
- Experience with Deployment Console
- Experience with ticket tool and diagnostic Tools
- Experience in dealing with remote technical support ticket tool
-Basic knowledge of programming (scripting, VB)
- Basic knowledge of Oracle / SQL / Access
- Basic network knowledge and troubleshooting (TCP/IP, switching, routing, DNS, wireless, etc.)

Compensation and Benefits
A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.