Onsite Services Desktop Support

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Description

The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a “hands-on” technical role that requires good people skills along with workstation support knowledge

Position is responsible for desk-side support in a Windows and Mac environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows and Mac PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks and have experience with ITIL and Incident and Service Request management tools

Individual must be self-starting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling. Should be able to troubleshoot and isolate issues related to end user computing environments; printers, networks, computer devices, and other attached devices.

Preferred experience: Advanced Experience with Windows and MAC operating systems, Microsoft AD, networking, imaging technologies, asset tracking and inventory systems.

Responsibilities

- Analyze and resolve hardware/software problems onsite or remote operational mode

- Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows

- Removal and installation of hardware components and peripherals

- Installation of additional software and manually and via deployment console

- User requests for technical advice and support

- Installation and customization of client equipment

- Provide concierge support to VIP/Executive personnel as needed

- Classification of technical queries and forwarded to relevant departments

- Documentation of customer inquiries

- PC Refresh Life Cycle Process and deployment

- Use client security tools (antivirus, encryption)

- Use remote support tools, and ticketing tools

- Customizing user profiles

- Hardware installation and hardware expansion

- Instruction and advice to the user

- Backup and restore of user data

- Commissioning and network switching operations

- Coordination with IT coordinators and users

Requirements

Skills/Qualifications

- 3-5 years of professional work experience in related field
- Understanding of Microsoft environment/network including Active Directory, servers, operating systems and Business software
- Enterprise Anti-Virus
- Excellent written and verbal communication skills
- Team work
- Customer focus

-Problem Solving
- Quality
- Initiative
- Takes ownership
- Ability to plan, organize, and prioritize
- Ability to work under pressure
- Ability to effectively work on multiple activities concurrently
- ITIL Foundations (V3-Preferred)
Nice to have:

- Citrix knowledge
- Associates Degree in Information Systems-Required/BS Information Systems-Preferred
- A+/Network+ or equivalent-Required/MCSA or equivalent-Preferred
- Experience with Deployment Console
- Experience with ticket tool and diagnostic Tools
- Experience in dealing with remote technical support ticket tool
-Basic knowledge of programming (scripting, VB)
- Basic knowledge of Oracle / SQL / Access
- Basic network knowledge and troubleshooting (TCP/IP, switching, routing, DNS, wireless, etc.)

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.