NOC Engineer

Job description

Who we are.

We are a team of passionate experts with a clear ambition: applying digital technology to  advance what matters  for our clients and society.

 

Together we create  reliable and responsive digital foundations  for the world’s businesses, institutions, and communities.

 

Learn more on Advancing what matters

 

 

Job in a nutshell:

If you are an awesome problem solver, and highly self-motivated and self-directed, with keen attention to detail, we’re looking for you! We’re looking for a NOC Engineer that monitor network devices, servers, applications, and other hardware components in real-time. This includes tracking network traffic, performance metrics, and system alerts. This role is responsible for quickly identifying and troubleshooting network disruptions to your best ability before escalating to tiers 2 or 3 support. 

 

Shifts

12-hour shift. Fixed day or night. 

Take 4 days off every one week and 3 days the other week!

 

What will you be doing:

·  Adheres to policies, procedures, and standards.
·  Collaboration. Work closely with system administrators, network engineers, and other IT professionals to address complex issues and implement changes.
·  Receive alerts and notifications from monitoring tools and systems. These alerts could indicate potential problems, outages, or performance issues that need immediate attention.
·  Maintain detailed documentation of network configurations, changes, and incident resolutions. This documentation is crucial for future reference and continuous improvement.
·  Monitors work progress, informing team leaders, team managers and/or customers of project status, problems or obstacles and workload problems in a timely manner.
·  Provides appropriate documentation for scheduling of resources. Creates and maintains system reports such as uptime, utilization, and growth.
·  Basic duties include Level 1 and 2 support of all incidents, must respond to all incidents, accept, resolve and or escalate to meet all SLA’s.
·  Perform or peer review changes and post change testing.
·  Perform escalations to vendors and third parties as required to solve incidents and problems.
·  Answer phone calls from vendors, customers, and leadership. Participate in P1 Major Incident (MI) conference bridges with upper management and provide quick and concise updates during outages. 

 

Requirements:

·  3+ years' experience as a Network Operations Center Engineer or in a similar role. Or H.S. Diploma/GED Equivalent, and CCNA or CompTIA Network+ equivalent
·  Advanced experience with Cisco routers and switches.
·  In-depth knowledge of: BGP, EIGRP, TCP/IP, DNS, DHCP, Telnet, SSH, FTP.
·  Experience with applications such as Service Now, SolarWinds, Cisco Prime, Splunk, or Infoblox is not needed but is benefit.
·  Experience with Microsoft Office tools and Citrix VDI during day-to-day operations
·  Strong analytical and problem-solving skills.
·  Excellent customer facing skills and ability to provide technical descriptions in easy-to-understand terms to customers, coworkers, or supervisors who only speak English.
·  Proficient comprehension of the English language

 

 

Rewards and benefits:

·  Savings fund
·  Mayor Medical Insurance (Including Dental, Visual, Telemedicine, Phycologist, Pediatric, others might apply)
·  Life insurance
·  Funeral aid
·  Food vouchers
·  Restaurant vouchers
·  Attendance bonus
·  Vacation bonus
·  Aguinaldo (Number of days above the law)

 

Future career path:

·  Growth in the company
·  Opportunities for professional development and training.
·  Free training available and opportunities to advance in the company.
·  Collaborative and innovative work environment.

 

What’s next once you’ve applied?

·  A quick conversation with HR Recruitment.
·  Interview with a Manager/IT expert/project representative.
·  Feedback (1 -5 business days after the interview).

 

If you are a dedicated and skilled NOC Engineer looking to contribute to the success of a dynamic organization, we invite you to apply and join our team , sign in on jobs.atos.net.

 

 

For any questions, please contact our recruiter Fatima Rosas: fatima.2.rosas@atos.net

 

 

Join our phenomenal Network team to work together!

 

 

Learn more about us:

 

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here . 

 

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here