Junior NOC Engineer

Job description

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

NOC Engineer. Onsite position. Monterrey N.L. Mexico

 

The Network Operations Center Engineers monitor network devices, servers, applications, and other hardware components in real-time. This includes tracking network traffic, performance metrics, and system alerts. A NOC engineer is responsible for quickly identifying and troubleshooting network disruptions to your best ability before escalating to tiers 2 or 3 support.

 

The NOC operates 24/7 to provide continuous monitoring, therefore this position is for 12-hour shift during days, nights, and weekends.

 

Key functions and characteristics of the Network Operations Center Engineer role include:

•               Adheres to policies, procedures, and standards.

•               Collaboration. Work closely with system administrators, network engineers, and other IT professionals to address complex issues and implement changes.

•               Easily adapts to change and remains stable in stressful situations. Demonstrates an understanding of diversity and supports system goals.

•               Receive alerts and notifications from monitoring tools and systems. These alerts could indicate potential problems, outages, or performance issues that need immediate attention.

•               Maintain detailed documentation of network configurations, changes, and incident resolutions. This documentation is crucial for future reference and continuous improvement.

•               Prioritizes work appropriately, carrying out assignments with the appropriate level of direction and completing tasks within deadlines.

•               Monitors work progress, informing team leaders, team managers and/or customers of project status, problems or obstacles and workload problems in a timely manner.

•               Enters work time appropriately and timely into applicable systems.

 

Qualifications:

•               Ability to work overnight shifts and weekends.

•               Leadership experience is a plus but not required.

•               3+ years' experience as a Network Operations Center Engineer or in a similar role.

•               Advanced experience with Cisco routers and switches.

•               In-depth knowledge of: BGP, EIGRP, TCP/IP, DNS, DHCP, Telnet, SSH, FTP.

•               Experience with applications such as Service Now, SolarWinds, Cisco Prime, Splunk, or Infoblox is not needed but is benefit.

•               Experience with Microsoft Office tools and Citrix VDI during day-to-day operations

•               Strong analytical and problem-solving skills.

Here at Atos, diversity and inclusion are embedded in our DNA.  Read more  about our commitment to a fair work environment for all.

 

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.  Find out  more on our CSR commitment.