Network Administrator--Video Conference Support_Windsor, CT

Job description

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over \$14 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. ATOS is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands within Atos, Atos WORLDGRID, Atos SYNTEL, Atos UNIFY. Atos is an SE (Societas Europaea), listed on the CAC40 Paris stock index. For more information please visit, https://atos.net/en-na/north-america !

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Position Title:
Audio/Visual Conference IT Support Engineer

Location:
Windsor, CT

Position Summary:
Atos is hiring an experienced AV Support Engineer to manage and act as a single point of contact for third party vendors. You’ll work out of our Windsor, CT offices and resolve issues with equipment in audio/video conference rooms/Coordinate replacement or repair of equipment with third party vendors.

What you'll be doing/Responsibilities:

Video Conferencing support. Requests include:

· Consulting with users on requirements and recommend solutions
· Advise on the processes and forms to request a video conference
· Assist user with scheduling video conference via Skype or similar tool
· Schedule the video conference
· Participate in video conference tests if requested
· Work with external companies to recommend solutions and test/successfully execute a video conference (for the components our Service Provider is responsible for)
· Responsible for the availability and operability of the technology in the Video Conference Rooms.

Equipment includes:

· Audio/Video
· Content sharing
· Cameras/Monitors
· Hardwire connections
· Technologies to project images (e.g. solstice)
· Maintain a hotline that is answered immediately during business hours to assist with audio/video conferencing issues for video or audio requests submitted via Service Now.

Fulfill audio/video service now requests. Some examples are:

· Bringing mobile projector to rooms and assist with setup
· Assist with connectivity to projectors, in room monitors and LCD displays
· Assist/support of Polycom LCD displays and Crestron/Real Presence or other audio/video connectivity devices
· Assist/support of local inhouse television IP cameras and video encoding devices
· Assist in network connectivity (including wireless) & audio issues
· Assist connecting via solstice (or related tech)

Manage AV technology in conference rooms and collaboration spaces.

· Audio & Visual/Content sharing
· Monitors & Hardware connections

Manage/Troubleshoot video and AV technologies such as:

· Resolve softwarerelated conflicts, incompatibility issues and software configuration issues
· Support of monitors, projectors, cables, Polycom LCD displays and Crestron/Real Presence or other audio/video connectivity devices, cameras, audio, and technologies used to display content such as solstice or similar technologies
· Configure codecs
· Perform device resets
· Manage endpoint issues
· Update endpoints
· Scheduling video conferences

Event support includes:

· Attend conferences, major meetings and promotional events that require Dedicated End User Device and A/V conference device assistance for the duration of the event.
· Provide presentation laptops for events on request and manage ID’s for presentation laptops.
· Work with external vendors to assist in their usage of Voya’s AV technology for events.

Your Application: If you wish to apply for this position, please ‘click to apply’ and complete our online application form and attach your CV in Word or rtf doc format. Atos does not discriminate on the basis of race, religion, color, sex, age, disability, veteran statusor sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. We are committed to making reasonable adjustments to the applications process for people with disabilities.

Career site: https://atos.net/en/careers | Twitter: https://twitter.com/atos | LinkedIn: https://www.linkedin.com/company/atos #AtosCareers