Microsoft Crm Dynamics Lead - Gcm5

Job description

Base location: Cardiff or Nottingham
 
Working within the Systems Integration, Applications Management area the main aim of this role is to establish and successfully manage a Microsoft Dynamics Team with the goal to provide project work capabilities and deliver applications support services. The team will work with other specialised groups within Atos providing end to end support resulting in an integrated service to the client.
The group specialises in incident management and problem resolution for our clients who have chosen to utilise a CRM product and have partnered with Atos to provide a support service. 
The team work within a pressured and service level driven environment that is both challenging and rewarding and provides opportunities to work across many platforms.
 
Responsibilities include but are not restricted to:
Team management.
Have direct responsibility for the development and management oversight of MSD Applications.
Have overall management of the delivery of MSD to the end client.
Management of transition projects for the take-on of support services.
Proactively monitoring and managing Microsoft CRM Dynamics Applications.
Resolution of incidents raised by customer within agreed SLAs.
Development of estimates for development/requested changes work.
Provision of development/enhancement services to supported customers.
Install applications and configure environments for use in development, testing and production.
Attendance, when necessary, at customer meetings providing updates and presenting technical information to clients as required.
To gain an understanding of the underlying business processes sufficient to provide expert advice to users in the use of Dynamics CRM applications.
Participation in on-call rota for out of hours support (including weekends and evenings).
Notes:
 
Base location: Cardiff or Nottingham 
Full Time Role
Out of Hours working required
On-Call rota participation required
Security vetting clearable to SC level required.
Participation in “early” / “late” rota
The core business hours are 08:00 to 18:00 with out of hours working also required in addition to on-call provision
Regular Travel will be required to client site throughout the UK and occasionally abroad.
Working on client site
Working on own or as part of a team will be required

Desired profile

  
 
Essential
You will be required to undertake and successfully gain SC level security clearance
Willing to work out of hours and as part of on-call rota participation (Rotating between early and late shifts)
Willing to travel as required by the business
Demonstrable working experience of Dynamics CRM, including experience of Dynamics CRM 2011/2013 both technical and functional experience required
Demonstrable successful experience managing small teams of individuals (c. 5 people)
Experience in a consulting role, managing, supporting, developing and administering CRM solutions
 Demonstrable knowledge of .NET C#, ASP.NET, Custom ASPX pages and XML plug-ins, JavaScript, workflows, callouts, interface customisations and application extensions including bespoke applications. 
Demonstrable understanding of Microsoft SQL Server, SQL Server Reporting Services, Windows Operating Systems and familiarity with Microsoft SharePoint 2010.
Demonstrable  understanding of good coding practices and of unit testing own code and work
Understanding of development life cycle (Waterfall and/or Agile) management methodology
Experience of producing high quality Technical Documentation.
Experience of developing and deploying web service based solutions
Fluent English language skills, both written and verbal.
Experience of managing client / stakeholder engagement.
Experience and be comfortable working with business stakeholders on the gathering of requirements, testing, and presentation of features to focus groups
Ability to provide mentoring of Dynamics to support staff to ensure best working practices for CRM.
Desirable  
Any other structured or Object Oriented programming language
Transact-SQL development for MS SQL Server
HTML5
Experience of integration technologies including Scribe and Biztalk

About Atos

Acteur international spécialisé dans les services informatiques, Atos SE (Société Européenne) est une société créée en 2000 par Bernard Bourigeaud. Employant 76 300 collaborateurs répartis dans 52 pays, la mission d’Atos s’articule autour de quatre métiers principaux : conseil et services technologiques, intégration de systèmes, l’infogérance et les services transactionnels de haute technologie. En 2012, Atos a généré un chiffre d’affaires de 8,6 milliards d’euros. En plus de son engagement quotidien auprès de ses clients pour les aider à réaliser leur vision de l’entreprise du futur, Atos est également le partenaire informatique mondial des Jeux Olympiques et Paralympiques. Les activités du groupe se retrouvent sous différents noms (Atos, Atos Consulting, Wordline et Atos Worldgrid) mais ne répondent qu’à une seule devise : Your business technologists.