ITIL Process Coordinator with English and French

Job description

About us:

· Leader in digital services with 100,000 employees in 73 countries
· Provider of IT infrastructure management services, systems integration, outsourcing and IT consulting
· Official global IT partner of the Olympic and Paralympic Games
· Almost 5000 people employed in8 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow,Gdansk, Rzeszow, Lodz

ITIL Process Coordinator is responsible for supporting and executing the Incident or Problem or Change Management process raised by customer or Service Manager.

ITIL Process Coordinator:

· coordinates and manages Incident/Problem/Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs
· executes the Incident/Problem/Change Management process tasks in adherence with global and local requirements
· escalates risks and issues to relevant Incident/Problem/Change Managers or the Incident/Problem/Change Management Regional Process Owner
· supports Incident/Problem/Change Management reporting (KPIs and customer SLAs)
· assists the Incident/Problem/Change Management Regional Process Owner in driving Service management best-practice and process standarization across his GBU
· assists the Incident/Problem/Change Management Regional Process Owner in ensuring consistent end-to-end application of the process across his GBU
· monitors process compliance and coordinates CMDB updates taking into consideration updates from changes/incidents/problems
· engages with others process participants to identify continuous service improvement for the change/incident/ problem management processes - produces documentation covering actions taken

Job Requirements:

Mandatory

· interested in IT operations/service management
· able to demonstrate a working knowledge of ITIL Service Management framework or interest in gaining knowledge
· good command of English and French (B2/C1 level)
· excellent communication skills (written / verbal)
· having a strong character, can do attitude and possess a quality driven and customer focused mindset
· ability to work in tight deadlines and the ability to maintain focus whilst under pressure
· motivated self-starter, with a keen interest in developing and implementing best practices and creative solutions to the services and the business
· ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time

Additional

· experience in ITIL processes in real environment
· capability to work as part of a global team effectively via phone and web conferences
· truly interested in process management and passionate in continual improvement
· Business Objects/Crystal Ball/Excel reporting skills are plus

What do we offer:

· Remote working
· Private medical care including dental care
· Training and development programs
· Foreign languages learning
· Relocation allowance
· Referral bonus
· Private life and travel insurance
· Medicover Benefits System (including Multisport)
· Commuting contribution
· Worldwide career opportunities

We take care of your personal data privacy. More information about processing your personal data within recruitment process you can find on our website: https://atos.net/pl/polska/gdpr .