ITIL Process Coordinator with English

Job description

ITIL Process Coordinator is responsible for supporting and executing the Incident or Problem or Change Management process raised by customer or Service Manager.
Coordinates and manages Incident/Problem/Change Management process activities across the global factory and with external suppliers to agreed global and local SLAs
Executes the Incident/Problem/Change Management process tasks in adherence with global and local requirements
Escalates risks and issues to relevant Incident/Problem/Change Managers or the Incident/Problem/Change Management Regional Process Owner
Supports Incident/Problem/Change Management reporting (KPIs and customer SLAs)
Assists the Incident/Problem/Change Management Regional Process Owner in driving Service management best-practice and process standardization across his GBU
Assists the Incident/Problem/Change Management Regional Process Owner in ensuring consistent end-to-end application of the process across his GBU
Monitors process compliance and coordinates CMDB updates taking into consideration updates from changes/incidents/problems
Engages with others process participants to identify continuous service improvement for the change/incident/ problem management processes
- produces documentation covering actions taken

Desired profile

Mandatory
Interested in IT operations/service management/delivery experience required
The candidate should be able to demonstrate a working knowledge of ITIL Service Management framework or interest in gaining knowledge 
Good command of English, German or French
- B2/C1 level
Excellent communication skills (written / verbal)
Having a strong character, can do attitude and possess a quality driven and customer focused mindset
Ability to work in tight deadlines and the ability to maintain focus whilst under pressure
Motivated self-starter, with a keen interest in developing and implementing the best practice, creative solutions to the services and the business
Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time.
Additional
Experience in ITIL processes in real environment
Capability to work as part of a global team effectively via phone and web conferences
Is truly interested in process management and passionate in continual improvement
Business Objects/Crystal Ball/Excel reporting skills are plus