HR Payroll Support Associate with English - APAC time zone

Job description

Atos is a global leader in digital transformation with 120,000 employees in 73 countries and annual revenue of € 13 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its Digital Transformation Factory, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies and industry knowledge, Atos supports the digital transformation of its clients across all business sectors. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, Unify and Worldline. Atos is listed on the CAC40 Paris stock index.

We were certified successfully by the Great Place to Work® Program with our Global Business Services Centre in Sofia, Bulgaria. The Great Place to Work® certification is a ‘Gold Standard’ and the most definitive ‘Employer-of-Choice’ and Workplace quality recognition that any organization can receive, our company being the first one awarded in Bulgaria.

Our office is located in the heart of the capital and attracts talent with wide variety of career opportunities in finance, marketing, sales, HR, and many others. Our HR team is growing - we are establishing a new team to consolidate HR operational functions to deliver them in a cost-effective manner, promoting operational efficiencies and service improvements. It also provides advice and employee support across the Atos Organization on the use of HR systems and processes.

As part of the HR team, the Payroll support role is responsible for gathering payroll (PY) related information from Countries and feed the PY engines - usually third-party systems - with the data provided by the local HR organization in each country.

A key aspect of the work will involve interaction with Country HR organizations to ensure the payroll calendar deadlines are known and met demonstrating technical expertise and exceptional customer service skills.

Key Tasks and Responsibilities:

· Maintain payroll information by collecting and entering data into the PY vehicles. Some cases may require calculation that always will be duly documented;
· Maintain payroll operations by following policies and procedures, described in workbooks;
· Maintain employee confidence and protect payroll operations by keeping information confidential;
· Resolve payroll discrepancies by collecting and analysing information;
· Contribute to team effort by accomplishing related results as needed;
· Provide management information reports as per agreed schedule and on specific request;
· Interact with internal customers via telephone, e-mail and chat, providing support and problems solving abilities;
· Respond to tickets appropriately: Identify, evaluate and prioritize customer problems and complaints;
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements;
· Work with departmental staff to promote, develop, and maintain strong customer service values;
· Escalate unresolved issues to support leads, designated service group.

Interfaces:

· HR community (Service Delivery Managers and Payroll managers);
· Internal and external parties involved in the Atos Payroll organization, processes and systems;
· Payroll provider.

Requirements:

Qualifications:

· University degree;
· 1+ years of working experience;
· English business fluent.

Skills & Competencies:

· The integrity and honesty to respect confidential information;
· Exemplary attention to detail and accuracy;
· Good written and oral communication skills;
· Technical competencies – MS Office Pack, Success Factors modules / Employee Central – strong advantage;
· Ability to work in a global, multi-cultural environment.

Behavioural Skills:

· Client Focus;
· Proactively seek customer feedback and take appropriate action;
· Consider the impact of decisions and actions on the customer;
· Effectively manage customer expectations;
· Commitment to deliver result.

Team Working

· Take ownership and follows through on team decisions and actions;

Flexibility

· Adapt to changing circumstances and new information that impacts goals and plans;
· Take a positive approach to dealing with change.

What we offer?

· Excellent remuneration package;
· Nicely designed office in the heart of the city next to a metro stop and friendly company culture;
· Great social benefits: 26 days annual paid vacation, additional paid study leave, additional health insurance, food vouchers, multisport card, yoga in the office…;
· Corporate trainings;
· Referral program;
· Corporate discounts;
· Long term career opportunities and professional growth in a global company;
· Various sport and social committee activities.

If you recognize the opportunity to develop professionally in a multinational company working with skillful co-workers to share experience with, do not hesitate to apply with a CV in English.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at Atos.