Hardware Services Specialist

Job description

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

 

 

Job title: Hardware Services Specialist

 

Position’s Primary Duties and Responsibilities (with associated % of time typically spent in each aspect of the role to total up to 100% of their time):

Primary duties and responsibilities include, but are not limited to:

• Installing hardware in the data center

• Maintaining hardware related output queues (incident, service request, change)

• Basic and in depth troubleshooting (incident management) of hardware related problems

• Assist in maintaining CMDB and hardware inventory for site services

• Provide shipping and receiving support and assist other team members

• Vendor management at the site – escalations, escort, assistance in troubleshooting

• Escalation of incidents and problems to management

• Assists in the overall hardware planning at the site level

• Mentors and trains other hardware services associates

• Assist in the development/maintaining of best practices and procedures for the team

• Help develop detailed plan for hardware installation

• Assist engineering support with configuration of hardware

• Provides site services audit compliance support

• Assists in procurement, pricing, ordering of hardware related supplies

• Insure proper 24/7 coverage is maintained

• Develops data center best practices processes and procedures 60% Installation of hardware 30% Incident management 10% CMDB Maintenance, shipping/receiving/other.

 

Preferred but not required.

 

* Associate's degree in IT-related field plus two years of IT experience preferred

* Hands-on experience with hardware platforms (e.g. Dell, HP, IBM, Cisco, etc) is a plus

* Hardware and Networking experience with CCNA and/or A+ certifications is a plus

* Experience working in a data center environment with strict DCIM processes and procedures Certification: COMPTIA A+ or CCNA 3-5 Years of experience in hardware installation and troubleshooting in a Data Center environment

 

Rewards and benefits:

·  Wellbeing programs & work-life balance - integration and passion sharing events.
·  Opportunities for professional growth and career advancement.
·  Remote and hybrid working possibilities.
·  Benefits platform –culture, shopping, sport, etc.
·  Continuous learning programs and online courses.
·  Possibility to participate to charity and eco initiatives.

Career Path

At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.

Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

At Atos, the future is our choice.

Choose your career - Atos