Endpoint Security Specialist

Job description

This position is within the Big Data and Security Endpoint Threat Management (BDS EPTM) team administering and managing security tooling across a number of client accounts ranging from 1000 to 100,000 users.
Within the BDS EPTM team you will work in delivering a seamless endpoint security service to the customer, supporting several key security functions including Anti Virus/Malware protection, Host Intrusion Detection, Device Control, Data Loss Prevention and Disk Encryption.
On-going training is available within this role along with Career development and progression opportunities.
The main purpose of the Endpoint Security Specialist’s role is to provide day to day management of the security tooling protecting our customer’s endpoints. To input to the development, maintenance and support of specific endpoint security technologies and to ensure that the service provided to customers meets the established Service Level Agreements, quality standards and targets set. The range of activities and tasks to be undertaken by an Endpoint Security Technical Specialist are:
·         The support and management of enterprise Malware protection and Endpoint Intrusion Detection products, using Trend Micro Office Scan/Deep Security and McAfee ePO solutions.
·         The support and management of enterprise Device Control products, using Heat Software (previously Lumension) and McAfee solutions.
·         The support and management of enterprise Disk Encryption products, using Microsoft, BeCrypt and Symantec solutions.
·         To include system design, implementation, patching/upgrades, administration and monitoring for all above managed solutions.
·         Rapid response to identified threats on customer estates to ensure swift resolution and mitigation/prevention against outbreaks.
·         Management of security tooling clients and patch/hotfix deployment with effective troubleshooting to ensure full customer estate coverage.
·         Carry out analysis, evaluation and compatibility testing of security applications for new hardware/software.
·         Identify opportunities to apply innovation and new technologies to customers, suppliers, and partners and advise those responsible for progression.
·         Maintain an awareness of current developments in the enterprise endpoint security arena and conduct research and development of new technologies.
·         Provide advice, both reactively and pro-actively, to customers, projects, bid teams and colleagues.
·         Provide, or assist with, quality assurance of activities involving security technologies, which are carried out by others.
·         Develop and maintain quality standards and policies relating to endpoint security technologies and management. 
·         Carry out specific assignments and projects in the endpoint security remit, either alone or as part of a team.
·         Educate using appropriate methods those in closely-related areas, such as clients/users and development teams, about endpoint security and management and its impact on their work.
·         Prepare and produce systems documentation in accordance with Atos and ISO9000 policies and procedures.

Desired profile

Essential criteria:
 
·         Able to demonstrate an excellent working knowledge of Enterprise Management Systems to manage anti-virus security, monitoring and threat mitigation, in particular Trend OfficeScan/Deep Security or McAfee ePO ·         Demonstrable experience of supporting desktop encryption solutions to include Microsoft BitLocker, Symantec PGP or Becrypt Disk Protect. ·         Experience and knowledge of managing endpoint device control solutions, preferably Lumension Endpoint Security or McAfee DLP ·         Able to demonstrate an excellent knowledge of Desktop Operating Systems including Windows 8.1 and Windows 10 in addition to demonstrating a good understanding of the operational differences and inbuilt security offerings (Windows Firewall, Defender, Passport, Hello etc) ·         Knowledge of Microsoft Desktop Group Policies & available security hardening. ·         Fluent English skills: able to communicate effectively with stakeholders via telephone, face to face and email. Able to explain complex technical issues to non-technical individuals in an understandable manner ·         Ability to quickly develop good relationships with customers and fellow colleagues. ·         Good analytical skills with the ability to define the precise nature of customer problems and delivery of proactive troubleshooting. ·         Ability to provide specific and clear instructions and problem-solving advice to customers. ·         Team player: experience working in a team environment working to achieve set targets / objectives successfully. ·         Self-motivation to take ownership of issues to resolution despite complexities. ·         The successful candidate will be required to gain/have SC level security clearance. Desirable criteria: ·         Educated to degree level or equivalent ·         System security certification such as CompTIA Security+, SSCP, CISM, CISSP or equivalent. ·         Experience of managing and supporting large endpoint environments for customers running multiple site locations. ·         Experience of scripting languages such as VB scripting and PowerShell and how to troubleshoot or create new requirements.*LI-POST