DSM (Desktop Systems Mgmt.) Sr Technician - SCCM
Graduate job Manila, Philippines
Job description
Our Information Technology department is seeking a DSM (Desktop Systems Mgmt.) Technician experienced in Microsoft System Center Configuration Manager administration and client mgmt. deployment.
The position requires a responsible, self-motivated, well organized individual with the ability to handle multiple concurrent projects while adapting quickly to rapidly changing priorities. Also, this position requires the ability to work well with both peers and customers under pressure and deadlines.
Desired profile
Responsibilities include:
· Package and distribution of software and Windows Security Patches/Hotfixes
· Ensure requested tasks meet all applicable SLAs while providing world-class service. Accept and resolve all ESD (Electronic Software Distribution) requests within established SLA timeframes.
· Support the organization’s continuous improvement of Desktop Systems Mgmt. solutions.
· Distribution of Windows Operating Systems through Microsoft System Center Configuration Manager Operating System Deployment (OSD).
· Improve the reliability and reach of Microsoft System Center Configuration Manager / ESD services on the workstation.
· Monitor appropriate ticketing system queue(s) for new ESD requests.
· Manage Microsoft System Center Configuration Manager advertisements and collections in accordance with standards.
· Monitor package distribution and execution status and report when required or as requested.
· Monitor and maintain Microsoft System Center Configuration Manager servers, maintain server health, troubleshoot, and resolve issues as required.
· Provides rapid response to regional and enterprise issues and outages
· Provide technical support to the Project Planning and Implementation Teams
· Work under limited direction with extensive latitude for the use of initiative and independent judgment.
· Possess a customer/user
- focused attitude.
· Interface with team members, clients, customers, and vendors.
· Provide technical expertise in a variety of areas.
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