Demand Coordinator (NIE)

Job description

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

 

The opportunity

 

Demand Management is the process responsible for managing the lifecycle of sales requests with value <£5M on existing customer contracts or new logo business.

 

Our goal is to respond to sales requests as efficiently and effectively as possible in order to deliver sustainable growth, win profitable business and be a trusted partner for our Clients in support of their business change.

 

Your day-to-day responsibilities

 

The Demand Coordinator role delivers operational excellence on an Account, managing delivery of sales responses through organization & prioritization of workload, identifying issues that need addressing, ensuring data quality within key systems and supporting improvements.

 

You will:

 

·  Maintain an overview of all sales demand cases that are in development and be able to articulate the queue status to key stakeholders
·  Monitor the progress of sales demand cases against the target delivery date
·  Identify sales demand cases that are at risk of not being delivered against the target delivery date and ensure actions plans are in place to mitigate, includes raising risks and issues with the Demand Manager and Account Solution Manager
·  Ensure the workflow system accurately reflects the current progress and position of the sales demand case
·  Ensure any queries received on specific sales demand cases or operational process are effectively dealt with
·  Actively contribute to the continuous improvement of the operational performance at an Account and Group level
·  Expert knowledge of the Demand Management workflow and process

 

Signs of success

To be successful in this role, you’ll need a rich combination of experience, proven skills and personal attributes. See below to find out if you’re the person we’re looking for. This position is based in Belfast (5 days a week).

 

Skills we can’t do without:

 

·  Operational/service management skills, ITIL awareness
·  Supporting the delivery of a team
·  Time & workload management
·  Contributing to continuous improvement
·  Client facing experience

 

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.