Cybersecurity Service Delivery Manager

Job description

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

 

 

 

General skills:

 

Ensure Customer Happiness is at the heart of our daily delivery.

In Eviden SDM = customer, for the customer SDM = Eviden.

Plan and complete delegated tasks to a high standard, delivering work within an agreed timeframe.

Establish and cultivate a Continuous Service Improvement culture.

Partner with Service Managers and Domain Heads to handle necessary prioritization/skills for efficient account delivery in line with budget, service requirements and with client’s changing business needs.

Active Cost Management to deliver on Eviden financial commitments.

Provide Client Delivery Leadership to the Eviden delivery team and client.

Establish close interlock with Client Manager to develop account plans, External Revenue fulfillment, Customer Happiness, opportunity development and contract renewal.

Represent the customer within the Global Delivery Center in case of issue or major incidents

Ensure training/processes for on/off-boarding of account resources are in place.

Ensure Eviden Service Management Model and IT Control Framework compliancy.

Ensure accurate focus by the delivery team on Compliance & Security.

Ensure continuous GDPR compliance with Eviden-maintained systems containing client personal data.

Review management and status of software licenses and certificates on a periodic basis ensuring timely renewals to prevent service outage.

Monitor lifecycle management and related plans for delivered services.

Active involvement and review in Handover to Operations for new/changed services.

Actively own the Daily Service Reviews with key operational staff, driving accountability, action, and prevention.

Drive Risk Management behaviors to ensure proper focus on operational risk.

 

Must haves:

 

Excellent knowledge of English language, German language would be a plus.

 

What we offer?

 

We are a company that cares about employee happiness as well as company growth. Eviden offers not only an ambitious and exciting workplace, but also a rewarding work experience, with competitive pay and benefits packages.

Training and certifications: Ongoing In-depth training with current and emerging products and technologies.

Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop.

Compensation: Competitive salary package and relocation bonus.

Extra vacation days.

 

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects!

 

 

Let’s grow together.