Customer Service Representative/Technical Help Desk Agent - Clovis

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Atos is seeking energetic individuals to joinour World Class Help Desk!! If you have exceptional customer care skills and a basic understanding of technology, then we want to talk to you! This is an excellent opportunity to join one of the world’s largest and most respected technology organizations. We are looking for great people to join our exceptional team in our Clovis office.

Looking for stability? Atos is the preferred provider for technology and customer support to over 14,000 Restaurants in the US. The Clovis facility has over 150 employees providing Technology Support and Customer Care. If you have a commitment to Service Excellence and have worked in Customer Service (phone or face-to-face support) or have a background in computers/technology this could be the right position for you!

Looking for a great career advancement opportunity? Virtually all our management have been promoted from within and being part of a global company means the career opportunities don’t stop there!

Job Description:

• Responsible for fielding inbound retail client telephone calls and working with great customer’s to resolve issues.
• Thoroughly document support calls following established procedures and guidelines.
• Ability to navigate through various screens while talking with customers.
• Maintain a positive and professional attitude while on the phone.
• Multi-task and perform data entry.
• Basic trouble-shooting
• No sales!!! We just help people fix problems!

Qualifications:

• Must be 18 years old.
• High School diploma or GED required.
• Strong communication skills required.
• Previous hardware/software troubleshooting experience helpful.
• Previous help desk/call center or phone support experience helpful.
• Previous IT or Computer Science education and/or technical certifications a plus but not required.
• One-Two years of customer service workexperience(phone or online support preferred).
• Ability to multi-task.
• Ability to work in a fast paced environment.

• Ability to work on weekends and holidays.
• Reliable and punctual.
• Strong Technical aptitude.

Additional Information:

We Offer:
• Immediate Openings!! 40 hours per week.
• Paid, six weeks of classroom training.
• Great starting pay. We offer \$12/hr. base pay with the opportunity to make incentives and bonus, as well as differential pay for some shifts
• Advancement opportunity – All our Supervisors started as technicians!
• Full Benefits including Medical and Dental and Vision along with a401K match!!
• Paid Time Off program that starts on the first of the month following 30 days of hire
• Causal dress code. Blue jeans are fine!
• Celebrate birthdays and anniversaries
• Office promos, i.e. we serve ice cream, pizza, and have cookouts, free soda on special occasions!

• Our breakroom has a convenient store built in it! No vending machines!!!

 

We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts.Apply today to see current shifts available.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.