Customer Service Representative - Fargo

Job description

Atos (formerly Xerox/RTS) is the
preferred provider since 1988 for technology and customer support to over
14,000 Restaurants. The Fargo facility has over 250 employees in their advanced
career departments providing Technology Support and Customer Care. If you have a commitment to Service Excellence and have
worked in Customer Service (phone or face-to-face support) or have a background
in computers/technology this could be the right position for you!.
- Accurately identify
and troubleshoot support calls to resolution.
- Provide excellent customer service to all Atos client callers.
- Take ownership of support cases and follow up with customers as required.
- Effectively work to improve overall Help Desk and resolution knowledge to
improve service.  
- Handle incoming calls from
existing clients and help them with restaurant technology issues (No Sales).
- Great opportunity for advancement.
- Permanent, 40 hours
guaranteed, fully benefited positions.
- 5 week paid training class. Day, evening and overnight shifts available.

Desired profile

- Must be
18 years old.
- High School diploma or
GED required.
- Strong communication
skills required.
- Previous
hardware/software troubleshooting experience helpful.
- Previous help
desk/call center or phone support experience helpful.
- Previous IT or
Computer Science education and/or technical certifications a plus but not
required.
- One
- Two years of
customer service work experience(phone or online support preferred).
- Ability to multi-task.
- Ability to work in a fast paced environment.
- Reliable and punctual.
- Strong Technical aptitude.