Customer Service Manager

Job description

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

What we looking for:

We are looking for experienced IT professionals in Service Quality/Customer Service Manager area for our location in Timisoara, Romania. The person must have IT technical background (minimum 3 years of experience) to apply in international projects and skills in the area of technical coordination and customer facing situations.

Job Requirements

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Education: Preferably technical university degree or a similar qualification.

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Professional experience in :

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Ticketing system knowledge;

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Work instructions/procedures;

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IT infrastructure (ITIL Foundation is a plus);

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Customer Relations / Global Delivery of services for customers;

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Preparation of complete and correct documentation of configuration items related to contracts;

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Design workable methods to ensure that B2B - agreements (OLAs) are in place;

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Provision of contractually defined reporting data with involved services;

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Escalation and risk management for customer specific service delivery experience;

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Controlling of service accounting and corrective measures experience;

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Technical experience:

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Advanced Operating System Knowledge especially administration and problem management;

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Advanced level MS Windows Server knowledge, especially administration and problem management;

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Basic trouble ticketing system knowledge;

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Basic monitoring system (preferably MS SCOM);

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Basic hardware, networking, applications and storage knowledge;

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Knowledge of the service processes (desirable);

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And with the following considered as an advantage: Server Virtualization knowledge; Scripting knowledge; Monitoring tools knowledge; ITIL knowledge.

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High Customer Focus

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Fluent in English (is mandatory request). German is a plus.

What we offer

We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:

• Training and certifications: On-going In-depth training with current and emerging products and technologies;
• Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;

• Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
• Extra vacation days;

Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.