Offers “Atos”

Expires soon Atos

Cloud Customer Technical Support Specialist

  • Bydgoszcz (Bydgoszcz County)

Job description

Canopy, an Atos company partnered with two of the biggest leaders in IT—EMC and VMware, is a one-stop-shop solution for Cloud-computing.  The fundamental objective of Canopy is to deliver advanced, Cloud-based, vertically integrated solutions and services to a targeted global market. Working for Canopy will give you a great chance to support multinational customers using advanced and the most recent cloud technology. 
Canopy Customer Technical Support Specialist is expected to have understanding in the areas of: cloud computing, virtualization and networking. At the same time Specialist is dedicated to providing great customer experience while investigating reported issues and delivering solutions. Canopy Customer Technical Support Specialist will have a chance to participate in the bespoke training program covering various areas of Cloud computing, as well as IT process and language courses.
Duties include but are not limited to the following:
1. Provide great customer service
2. Work on 1st/ 2nd line support for cloud products and services
3. Resolve technical problems in the areas of networking, virtualization and cloud solutions
4. Follow defined processes and maintain supporting tools

Desired profile

1. English spoken and written at B2 level minimum (C1 would be an advance).2. TOEIC certification would be a plus3. Flexibility for 24/7 shift work.4. Team work skills.5. Interest in Cloud technology and willingness to develop in this area.6. Any certificates from below would be desirable.
 VMware
-  VCA – Data Center Virtualization fundamentals.
-  VCP5 – install, deploy, scale and manage VMware vSphere environments (vCenter Server, ESXi, vCloud, vSphere Networking, vSphere Storage, Virtual Machines, vApps, Troubleshooting).
-  VCP Cloud – on top of VCP5 (vCloud Director, vCloud Connector, vShield, vCAC).
-  VCP Desktop – install, configure, manage VMware View & Horizon View.
Cisco
-  CCNA Routing and Switching. Routers & switches, Cisco IOS, vLANs, ACLs.
-  CCNA Data Centre. Basic router & switch operations, Nexus 1000v, 2000 & 5000 series switches, ACE appliance.
EMC
-  EMC ISA – information storage infrastructure in classic and virtual environments

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