Clinical Delivery Manager EAP

Job description

Company Atos Healthcare

Company Information

OH Assist, a division of Atos Origin, combines the Company's expertise in consulting, technology and healthcare to improve the way care is delivered. Services range from lean service transformation, commissioning, hosting and software development, through to disability assessments, occupational health and front line primary care. Atos Healthcare has a team of more than 2500, of whom over 1900 are qualified medical professionals

OH Assist is a leading provider of occupational health, employee assistance programmes, primary care and capability assessment services. We make a positive difference to the health and wellbeing of some of the UK's largest organisations, delivering services that benefit over two million people each year. Our occupational health, counselling and screening services, enable employers to pro-actively promote employee wellbeing, reducing sickness absence and ensuring maximum workforce productivity.

This role is within theHELP Employee Assistance™ division of OH Assist. HELP Employee Assistance™ provides the full range of Employee Assistance Programme (EAP) and Wellbeing services full information may be found by visiting the HELP EAP website https://www.helpeap.com/services/

Job Description

OH Assist is the largest UK provider of commercial occupational health services. OH Assist works with a range of client organisations, supporting large FTSE 100 companies, public sector organisations as well as smaller employers in all aspects of employee occupational health.

In this varied occupational health service role, you will deliver occupational health clinics within client locations as well as working from regional hubs and from home. The role encompasses the delivery of agreed occupational health services to a range of client organisations.

Overview

This role operates in the context of the Service Lifecycle Management approach that is used in the HELP Employee Assistance™ business and is a member of the HELP Employee Assistance™ Leadership Team (HLT). The leadership role is to ensure high quality service quality and operational delivery to designated EAP clients.

Reporting to theGeneral Manager, HELP Employee Assistance™, the base location is flexible subject to business (client and internal resource) requirements.


Job Description

Provide leadership and line management to a multi-disciplinary team of practitioners, including all performance management, conduct, capability and grievance issues, in line with Atos policy & procedures

Manage utilisation, productivity and quality targets of the clinical team in line with agreed Business standards and targets

Work with the relevant clinicians to ensure a co-ordinated and consistent approach to the maintenance, monitoring and enhancement of clinical standards within the team

Be a problem solver and take personal ownership & responsibility for all resource and delivery issues within the team, ensuring at all times that resources are used effectively and appropriately in line with business standards

Work with internal stakeholders to ensure delivery risks to EAP clients are managed effectively, providing proactive support to resolve issues as required

Act as an advocate for change within the team, demonstrating at all times Atos leadership values

Engage directly with clients within parameters agreed with the General Manager, HELP Employee Assistance™

Escalate any issues that can't be resolved in a timely fashion to ensure client satisfaction is maintained and enhanced at all times

Deliver EAP clinical work for approximately 20% of work time and provide ad hoc clinical delivery support as required to meet client needs.

Carry out ad hoc tasks as requested by the General Manager, HELP Employee Assistance™

This job opportunity will offer a new challenge and make full use of your existing occupational health and management skills. Our client is committed to providing staff with professional development from the outset and you will receive a comprehensive employee benefits package in addition to a competitive and annually reviewed salary.

Additional Information

Compensation and Benefits

In return we offer a competitive salary, contributory stakeholder pension scheme, generous holiday allowance, employee private medical cover, Life assurance, Personal Accident Insurance, Season Ticket Loan and a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

Contact Info

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos Origin does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

More Info...

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Desired profile

Job Requirements

The post holder must have experience as an EAP Practitioner with a relevant professional qualification (Minimum Certificate in Counselling with at least 3 years EAP Practitioner experience)with industry experience in management

Proven ability to successfully deliver a line management role to clinicians and manage role boundaries appropriately

Proven ability to achieve results whilst ensuring a positive and healthy working environment

Experience of implementing and managing change in a positive manner

IT literate

Highly developed interpersonal skills and strong understanding of, and ability to deal with people management issues

Able to establish and maintain a strong customer focus to ensure effective customer relations

Able to communicate effectively using various methods of communication

Ability to maintain and develop working relationships

Experience of working effectively in a customer facing environment

Ability to deal with setbacks constructively and work to resolution of issues

Good facilitation and presentation skills

Ability to think logically and construct sound, persuasive arguments

Resilience and ability to deal with setbacks constructively and work to resolution of issues

Willingness to travel as required by the business