CEE Lean Manager

Job description

-     Analysis of operational information
(statistics, problems, issues etc), to pro-actively identify improvement
opportunities in working practices and services;
-      Manage improvement initiatives to
deliver targeted savings/improvements, in adherence with the standard CSI
process.
-      Lead/manage Workshops for problem
solving, idea generation, lessons learnt etc to get greater engagement from the
delivery teams;
-      Completion and presentation of
proposals/business cases – both orally and in writing, to gain management buy-in
and sign off of initiatives;
-      Applies standards, methods and
tools in an intelligent and effective way;
-      Produces a consistently high
standard of documentation using the required standards, methodology and tools;
-      Works alone or as part of ad hoc
team analysing underlying issues from investigations and proposes
solutions/options for resolution/improvement;
-      Consults with specialists such as
software and tools development, service support and other technical and process
specialist areas as appropriate;
-      Management of ad hoc teams to drive
continual improvement activities. 
Providing coaching, support and mentoring where necessary;
-      Co-ordinate and manage agreed
transition activities through to completion and hand over responsibility for
work transferred into the delivery team;
-      Supports senior management with the
development of departmental and organisation strategic plans

Desired profile

Essential
ü Knowledge
of ITIL Service Management methodology, and specifically Continual Service
Improvement;
ü 
Experience
of running improvement initiatives and delivering quantified benefits to the
organisation;
ü 
Strong
communication and inter-personal skills;
ü 
Demonstrates
ability to lead teams successfully;
ü 
Basic
level of Project Management experience including knowledge of PRINCE II
methodology.
Desirable
ü 
Knowledge/experience
of Lean Six Sigma methodology;
ü 
Educated
to Degree level or equivalent;
ü 
PRINCE
II foundation level 
Skills
-   Able to manage resources to
optimize efficiency, by identifying goals and objectives and motivating others
towards their achievement;
-   Problem solving capability, able to
analyse complex information and propose realistic solutions;
-   Ensures that quality procedures and
standards are adhered to and effectively maintained and controlled;
-   Co-operates with those responsible
in own organisation for developing products and services that will help the
customer organisation to achieve its business objectives;
-   Ability to manage change in
accordance to business priorities and bring along colleagues by promoting
change as a positive way to improve business processes;