Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new-generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries, with nearly 45 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market. Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services, Mobility & e-Transactional Services and Financial Services including equensWorldline. Worldline employs more than 9,400 people worldwide, with estimated pro forma revenue of more than € 1.5 billion on a yearly basis. Worldline is an Atos company. worldline.com
Application Support Analyst
Are you passionate about Application Support?
An opportunity has arisen that will put you at the forefront of the fast-moving UK Rail Industry. You’ll be an integral part of our RMF and Retail Mainframe Systems team and, as you’ll predominantly be supporting ageing IT systems, your technical know-how and well-honed problem-solving skills will be important in ensuring the smooth running of a range of ‘live’ applications. Working closely with the managed services teams who run the customer-facing services, you’ll be their go-to person to iron out any technical glitches that appear in the system.
Your role will primarily focus on second and third line support of Retail Mainframe Systems but will also involve second line support of Atrium (an asset management system).
The role is office based either in Beeston (preferred) or possibly Reading.
Your day-to-day responsibilities include:
· Ensuring all incidents, problems and changes are progressed efficiently and effectively to meet applicable service levels
· Performing analysis, designing, building and/or testing for development changes
· Keeping management and support teams up-to-date with regular progress reports
· Monitoring daily reports and processes to ensure there are no system failures
· Building relationships with customers, other support teams and suppliers, and producing outline solutions and estimates for software changes as part of any bids for new work
Signs of success
To be successful in this role, you’ll need a rich combination of experience, proven skills and personal attributes.
Additionally, although you’ll rarely get called out, a willingness to part of an on-call rota, will help you succeed in this role. See below to find out if you’re the person we’re looking for.
Skills we can’t do without:
· Ability to develop subject matter expertise across all the systems you support, including technical details and operational processes
· Experienced working in a ‘support’ environment, including liaising with end-users
· Recent working experience of both COBOL and JCL, plus ITIL compliance
· Strong team player with good written and oral communication skills
· Confident analytical and problem-solving skills
· Keen interest in learning many different systems
Skills we’d like:
· Working knowledge of one or more of the following: Natural; Adabas; PL/1; Assembler; SQL; PL/SQL; HTML; Unix; ORACLE; Delphi
More reasons to join us
In addition to joining a global leader in digital transformation, you can also expect a fantastic range of benefits. These include: a rewarding salary, 25 days’ annual leave, private medical insurance, an attractive stakeholder pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
What’s more, we really value your progress and it’s a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career.
Getting to know Worldline
Here at Worldline , we’re number one in Europe when it comes to providing transactional services to energise commerce, consolidate payment processing and enhancing consumer digital engagement beyond payment. And we recognise that our success comes from strong skills, new ideas, diverse points of view and the energy of all members of our team. As such, we live by a guiding principle, “ Build your career and grow with us ”, which underpins our commitment to ensuring you get the right development and career opportunities for your potential to flourish.
How to apply
Confident this sounds like you? Please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge, experience and relevant business requirements.
We are committed to making reasonable adjustments to the application process for people with disabilities.
Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.