Application Specialist

Job description

This position resides within the Community Preventative Care (CPC) Application Support team who support a number of National Applications across the NHS Scotland account which includes a suite of Screening Systems.
This is a full time permanent position based in Dundee,  37 hours per week (Mon-Fri) covering core support hours between 08:00-18:00.
On-call out of hours cover required on a rota basis.
The Application Support team provides third line support to NHS Scotland users.
Core duties include:
Third line support of Applications via calls assigned from the Service Desk.
Development of all fault fixes.
Resolution of incidents raised by Application users under Service Level Agreement targets.
Carrying out operational maintenance.
Performing Application implementations and upgrades.
Providing training to the clients on a “train the trainer” basis.
Subject Matter Expert on the Application to support new initiatives.
Participation in Client Meetings.

Desired profile

 
Essential
Demonstrable experience of providing Application Support to end user Clients
Demonstrable experience of investigation, troubleshooting, identifying solutions and resolving issues as they arise
Ability to communicate effectively with Clients, Management and team Colleagues both orally and written
Experience with ITIL processes including incident, change and release management.
Able to work at a detailed level on simultaneous, complex tasks and meeting target Service Level Agreements (SLAs).
Able to provide ongoing technical assistance and functional support to the business.
Demonstrable experience in the support and development of web applications.
Experience in the following technologies.
Microsoft VB.NET / ASP.NET
Microsoft SQL Server
Windows Server
Microsoft Office
Desirable
Ideally educated to degree level or equivalent in relevant subject
Business Objects (SAP)
Microsoft Certification

About Atos

Acteur international spécialisé dans les services informatiques, Atos SE (Société Européenne) est une société créée en 2000 par Bernard Bourigeaud. Employant 76 300 collaborateurs répartis dans 52 pays, la mission d’Atos s’articule autour de quatre métiers principaux : conseil et services technologiques, intégration de systèmes, l’infogérance et les services transactionnels de haute technologie. En 2012, Atos a généré un chiffre d’affaires de 8,6 milliards d’euros. En plus de son engagement quotidien auprès de ses clients pour les aider à réaliser leur vision de l’entreprise du futur, Atos est également le partenaire informatique mondial des Jeux Olympiques et Paralympiques. Les activités du groupe se retrouvent sous différents noms (Atos, Atos Consulting, Wordline et Atos Worldgrid) mais ne répondent qu’à une seule devise : Your business technologists.