2nd Line Support Engineer (m,f,d)

Job description

About Worldline

Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and financial institutions, as well as transactional services in e-Ticketing and for local and central public agencies. Thanks to a presence in 30+ countries, Worldline is the payment partner of choice for merchants, banks, public transport operators, government agencies and industrial companies, delivering cutting-edge digital services. Worldline’s activities are organized around three axes: Merchant Services, Financial Services including equensWorldline and Mobility & e-Transactional Services. Worldline employs circa 11,000 people worldwide, with 2018 pro forma revenue of circa 2.2 billion euros.
worldline.com

 

SIX Payment Services is part of Worldline since the 30 November 2018 and offers tailor-made solutions along the entire value chain of cashless payments to financial institutions and merchants worldwide.
six-payment-services.com

 

As a 2nd Line Support Engineer you are responsible to monitor a worldwide IoT platform in the industrial environment.

The tasks are :

- Monitoring of the IoT platform with advanced monitoring tools

- Analysis of reported alerts, errors and incidents

- Classification of the incidents

- Solving of incidents in nonstandard environments

- Work on solution proposals how to fix the reported errors

- Consulting of the user regarding the platform functionality and services

- Support of the development and interface between the development and the user

- Cooperation with international service desk teams

- Cooperation with the operations and development team

 

Requirements:

- Willingness and pleasure to help to solve technical issues

- Good analysis and technical communication skills 

- Very good Linux OS knowledge

- Experience with network management & troubleshooting: Familiar with dynamic routing,HTTP, TCP/IP protocol stacks, IP Addressing, subnetting

- German and English writing and oral proficiency 

- Team Player

- Several years of professional experience in the IT environment

Languages:

German (must), English

Other specific requirements:

You will work in a highly innovative project and a team and should have high level of learning ability, good communication skills as well as high social skills.

 

Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

 

Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Worldline does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.

 
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Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.

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Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Worldline does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.

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