HPC Applications Engineer - Supporting Supercomputers

Job description

Job Description

ARM Warwick are looking for an Application Engineer who is passionate about working directly with users of Supercomputers from around the world.

This position is for our office in the historical city of Warwick, where you will be steps away from the vibrant life of the city center and excellent transport links. You will be expected to occasionally travel to events and meet with our customers and partners.

Job Purpose:

The Applications Engineer is part of a focused professional services team that has responsibility for supporting and enabling key “High Performance Computing” (HPC) customers and partners in their development of HPC software, using the ARM HPC Tools across a wide range of Linux/UNIX HPC platforms (ARM and other architectures).

Within this role, you will obtain an excellent knowledge of ARM’s HPC development tools, alongside a broad understanding on ARM architecture and ARM IP roadmap.

Accountabilities & Responsibilities:

In day-to-day work, you will be responsible for providing detailed responses to customer enquiries using case management systems and email (and occasionally by webex/telephone) on tools installation and configuration, application debug and troubleshooting, profiling and improving customer application performance. A strong customer-oriented approach is required, providing first line support on HPC development tools as per customer requirements. Equally, you should be able to articulate customer requirements to Product Management, marketing and R&D teams based on your customer interactions and demonstrate the ability to spot and escalate sales opportunities.

You will also be responsible for the review of technical end-user documentation, and the generation of application notes, knowledge base entries, training material etc. In due course, you will also provide training to customers on the use of HPC tools. Some international travel may be required.

As a successful candidate, you will have a great opportunity to become an expert in cutting edge technologies and development techniques used to resolve some of the most challenging scientific problems of our time. You will be offered the opportunity to work in collaboration with some of the biggest supercomputing centers in the world, sharing your HPC expertise with the most brilliant researchers across the globe.

Job Requirements

Education & Qualifications:

University degree in Computer Science, Maths or Computational Sciences.

Main duties:

·  Provide high quality first level of support of ARM HPC Tools to HPC customers and partners
·  Provide technical consulting to customers installing and using ARM HPC Tools
·  Assist in the creation and the development of technical materials
·  Prepare and deliver trainings at customers sites
·  Provide your input to the Product Management, Marketing and R&D teams based on your experience and customers’ feedbacks
·  Spot and escalate sales opportunities

Essential Skills & Experience:

·  Excellent problem diagnosis and resolution skills
·  Good knowledge of either C/C++ or Fortran
·  Excellent communication skills, including excellent written and spoken English
·  Capable of working as a team player and independently.
·  Ideally a good understanding of at least one parallel programming paradigm (OpenMP, MPI, CUDA or OpenACC) or hands-on experience using HPC systems (batch schedulers, environment modules, etc.)

Desirable Skills & Experience:

·  Hands-on experience of HPC toolkits (libraries, compilers, profilers and debuggers)
·  Previous experience of HPC application development and/or benchmarking
·  Previous experience providing first line technical support
·  Hands-on experience of Allinea’s tools
·  Understanding of ARM architecture
·  UNIX/Linux system administration

What are the desired behaviors for this role?

At ARM, we are proud to have a set of behaviors that reflect our unique culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary. These behaviors are assessed as part of the recruitment process:

·  Delivery of results – You demonstrate a can-do attitude and you drive to overcome obstacles, acting with a sense of urgency because you’re passionate about what you do.
·  Partner / customer focus – Your tendency to put your partners and customers first in all that you do by understanding their needs and striving to achieve win-win solutions.
·  Creativity / innovation – Possessing curiosity and a passion for driving continuous improvement through spotting opportunities and seeking the views of others.
·  Collaboration / communication – Your ability to forge lasting relationships which are built upon mutual trust, open communication and sharing of information and success.
·  Personal impact / influence – You listen to different perspectives, evaluate, persuade and carefully shape your work to deliver truly impactful results.
·  Team / personal development – You take time to drive your own development, while also encouraging team members and partners to do the same.

Benefits

Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. ARM's benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

·  Annual Bonus Plan
·  Discretionary Cash Award
·  Group Personal Pension Plan with enhanced company contribution
·  Medical, Travel, Health & Life Insurances
·  Holiday, 25 days annual leave with option to buy an additional 5 days per year
·  Sabbatical, 20 paid days every four-year of service
·  Volunteering, One (1) paid working day each year (TeamARM)
·  Varies by location: cycle to work, free car parking, gym on site, team and social events

About ARM

ARM® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world's most famous business and consumer brands, we are driving ARM innovation into all areas compute is happening inside the chip, the network and the cloud.

With offices around the world, ARM is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to ARM's success in the global marketplace.