Facilities Coordinator

Job description

Job Description

ARM has its global headquarters in Cambridge, England. The Cambridge site has over 1200 staff from all departments in the company and is a dynamic and busy campus. ARM is looking to recruit for the new role of Cambridge Facilities Co-ordinator as part of the Corporate Operations group.

The Cambridge Facilities Co-ordinator will work as part of a small dynamic team responsible for ensuring that the campus is run in an effective and professional way that benefits the company while having a positive effect on ARM’s staff and its visitors.

Responsibilities:

·  Assist in ensuring compliance against ARM’s existing Health and Safety policy, safe working practices and best practice, liaising closely with the Lead Facilities Manager (‘LFM’) and campus Health & Safety advisor.
·  To support service monitoring and supplier management, ensuring that the required standards are maintained both front (FOH) and back of House (BOH).
·  Carry out weekly campus walk rounds to monitor cleaning service standards, ensuring any issues are raised with cleaning services manager. Coordinate follow up on action items.
·  Recommend to the LFM improvements that could be made to the cleaning, catering, security and other campus services.
·  Provide general administrative support to the facilities team to function effectively and efficiently including organising and coordinating meetings (Onsite and remote using Webex and Shoretel)
·  Provide support for the facilitation of ad-hoc projects or work activities as required by the LFM.
·  Attend regular Facilities Management (‘FM’) meetings with in house suppliers and stakeholders and note follow up actions as required:
·  Monthly cleaning meetings
·  Monthly catering meetings
·  Monthly stakeholder meetings
·  Respond effectively to all telephone queries and issues, using effective listening, questioning and problem-solving skills.
·  Monitoring and reporting variance of service delivery and performance against agreed FM SLA's or KPI’s aimed at addressing improved value for money and achieving the appropriate level of service.
·  Monitoring of ARM’s helpdesk ensuring all FM and Stationery RT’s are actioned and closed within agreed timescales

Job Requirements

Essential Requirements:

·  Experience in supporting the delivery of minor projects and office relocations
·  Experience in facilitating meetings with suppliers and stakeholders
·  Understanding of Health and Safety working practices
·  Experience in using electronic helpdesk systems
·  Proficient in Microsoft Office suite
·  Strong customer focus and effective communication skills at all levels

Desirable Skills & Knowledge:

·  H&S certificate or equivalent
·  Experience with setting up systems and processes for new buildings

What are the desired behaviours for this role?
At ARM, we are proud to have a set of behaviours that reflect our unique culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary. These behaviours are assessed as part of the recruitment process:

·  Partner and customer focus – Your tendency to put your partners and customers first in all that you do by understanding their needs and striving to achieve win-win solutions.
·  Collaboration and communication – Your ability to forge lasting relationships which are built upon mutual trust, open communication and sharing of information and success.
·  Creativity and innovation – Possessing a passion for driving continuous improvement through spotting opportunities and seeking the views of others.
·  Team and personal development – You take time to drive your own development, whilst also encouraging team members and partners to do the same.
·  Impact and influence – You listen to different perspectives, evaluate, persuade and carefully shape your work to deliver truly impactful results.
·  Deliver on your promises – You demonstrate a can-do attitude and you drive to overcome obstacles, acting with a sense of urgency because you’re passionate about what you do.

Benefits

Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment. ARM's benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.

·  Annual Bonus Plan
·  Discretionary Cash Award
·  Group Personal Pension Plan with enhanced company contribution
·  Medical, Travel, Health & Life Insurances
·  Holiday, 25 days annual leave with option to buy an additional 5 days per year
·  Sabbatical, 20 paid days every four-year of service
·  Volunteering, One (1) paid working day each year (TeamARM)
·  Varies by location: cycle to work, free car parking, gym on site, team and social events

About ARM

ARM® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. From the unmissable to the invisible; our advanced, energy-efficient processor designs are enabling the intelligence in 86 billion silicon chips and securely powering products from the sensor to the smartphone to the supercomputer. With more than 1,000 technology partners including the world's most famous business and consumer brands, we are driving ARM innovation into all areas compute is happening inside the chip, the network and the cloud.

With offices around the world, ARM is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to ARM's success in the global marketplace.