ServiceNow Engineer

Job description

Job Summary:

The ServiceNow Engineer (C4) plays a key role in designing, developing, and maintaining solutions within the ServiceNow platform. Sitting between the Associate and Senior Engineer roles, this position is responsible for delivering robust technical solutions, supporting IT Operations Management (ITOM), IT Asset Management (ITAM), and ServiceNow integrations. The Engineer will contribute hands-on development, problem-solving, and collaboration with stakeholders while ensuring adherence to best practices.

This role is ideal for an experienced ServiceNow developer looking to expand their expertise in platform development, automation, and integration, while also contributing to technical discussions and process improvements.

Key Responsibilities:

Technical Development and Implementation

• Design, configure, and customise ServiceNow applications to meet business requirements, ensuring scalability and maintainability.
• Develop flows, scripts, UI policies, and business rules to optimise automation and user experience.
• Support ServiceNow module enhancements, including ITSM, ITBM, and Service Portal.
• Support the development, configuration, and maintenance of ITAM (Hardware & Software Asset Management) modules, ensuring accurate tracking and governance of assets.
• Implement ServiceNow Discovery and CMDB improvements, enhancing asset visibility and data integrity.
• Build and maintain REST/SOAP API integrations between ServiceNow and other enterprise systems.
• Participate in code reviews, ensuring high-quality, secure, and efficient code.
• Assist with data imports, transformation maps, and CMDB updates to support IT operations.

Collaboration and Stakeholder Engagement

• Work closely with business stakeholders and senior engineers to gather and refine technical requirements.
• Provide technical guidance and support to Associate Engineers, fostering knowledge-sharing within the team.
• Assist in the preparation of technical documentation for implementations, upgrades, and enhancements.
• Participate in cross-team collaboration to align ServiceNow development with organisational objectives.
• Best Practices and Continuous Improvement
• Advocate for agile development methodologies, contributing to sprint planning, stand-ups, and retrospectives.
• Ensure compliance with governance and platform standards, improving stability and security.
• Stay up to date with ServiceNow platform releases, proactively identifying opportunities for enhancements.

Support and Maintenance

• Assist in troubleshooting and resolving ServiceNow incidents, working closely with infrastructure teams.
• Identify and implement performance optimisations within the platform.
• Support knowledge-sharing sessions to improve adoption of ServiceNow solutions.

Skills and Knowledge:

• Strong experience in ServiceNow platform development, including ITSM, ITBM, ITOM, and ITAM (Hardware and Software Asset Management).
• Familiarity with ServiceNow CMDB architecture, Discovery, and data reconciliation techniques.
• Experience or knowledge of Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Understanding of license compliance, asset lifecycle management, and software usage tracking within ServiceNow.
• Solid knowledge of JavaScript, HTML, CSS, and ServiceNow scripting (Business Rules, Script Includes, UI Actions, Client Scripts).
• Experience working with REST and SOAP APIs for system integrations.
• Understanding of ServiceNow data structures, including tables, CMDB, and relationships.
• Familiarity with agile delivery methodologies (Scrum, Kanban)
• Basic knowledge of ServiceNow security models, including ACLs and role-based access control.
• Exposure to workflow automation, Flow Designer, and ServiceNow App Engine.
• Understanding of ITIL processes.

Personal Attributes:

• A proactive problem-solver who enjoys hands-on development and tackling technical challenges.
• Strong collaborator, willing to work with senior engineers, peers, and stakeholders to deliver impactful solutions.
• Enthusiastic about continuous learning, staying current with ServiceNow advancements and best practices.
• Comfortable balancing multiple priorities, ensuring high-quality and timely delivery of solutions.
• Demonstrates ownership and accountability, taking initiative to improve processes and optimise performance.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
 
 Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.  
 
 Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
 
 Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 
 
 Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).