Service Manager

Job description

C5 Service Manager

Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens.

By engineering innovative, smart technology, we put the tools in our colleagues’ hands to power a global supply chain. Whether it’s wine from New Zealand or milk from the local dairy farm – our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what’s important to our customers is important to us.

The role of Service Manager is central to the business-critical transformation of technology delivery at Sainsbury's. Reporting through to a Head of Engineering, at the heart of the role is the accountability to run the technology service provision for that area. The role is accountable for managing of all the services provided by the Engineering Team, primarily focused on third party delivery. The role business partners at a senior level with the Principal Service Assurance Manager and other appropriate Senior Manager roles across the wider business.

The role is accountable for the day-to-day operational excellence for run services across a large portfolio of products, ensuring both internal and external teams are performing to the relevant set of operational KPI's metrics regarding ITIL measures within Sainsbury's Tech.

The role holder must have a mindset and passion for world class service and the ability to drive this from within the Engineering Teams. They will be prepared to challenge and flex their own thinking while we move to a mature state regarding End-to-End Product Lifecycle Management delivery.

More about the role

• Hands-on test-driven software development, you’ll take part in code reviews, provide technical guidance and mentorship to develop great engineering talent across and beyond our team
• You’ll work closely with all functions, including Engineering, Cloud, SDET, to continually ship features in a way that quality and autonomy are maintained or improved
• You’ll write well structured, beautiful, clean code
• You’ll contribute to our product technical roadmap
• Liaise with other teams to understand external dependencies, gain insight into the broader aims and goals within the Commercial domain to help shape our roadmap in line with our mission
• You’ll contribute towards the design and support of services and internal frameworks that enhance Sainsbury’s capabilities
• Engineering throughout the whole product lifecycle, including decommissioning

Essential Criteria:

• Be passionate about a programming language in one or more languages in our ecosystem
• Self-drive and constantly striving to improve your team and peers 
• Drive for advocacy of agile/lean delivery methodologies 
• A passion for delivering solutions to customers
• A passion for enhancing your knowledge and evidence curiosity in emerging tech 
• Display empathy and understanding in supporting colleagues in the team to deliver

As well as lots of on-the-job training and endless opportunities, you’ll get:

• Colleague discount across our multi-brands – Sainsbury’s, Argos and Habitat
• Holiday allowance
• Bonus scheme
• Pension plan
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
 
 Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.  
 
 Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 
 
 Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).