Product Manager - Ticketing
London, UK IT development
Job description
Product Manager - Ticketing
Why join us
Joining Sainsbury's Tech means being part of a 150-year-old retail chain that is undergoing a transformative journey towards embracing innovation and agility. As a Tech professional, you have the unique opportunity to contribute to driving change and pushing boundaries, as we invest in creating amazing systems and technologies. With a wealth of expertise to learn from and access to vast amounts of data from billions of transactions, you will be part of a dynamic environment where things are built, made, and implemented quickly. Your work will directly impact both our colleagues and customers, creating incredible experiences and shaping the future of retail technology. Welcome to the home of Sainsbury's Tech, where you can be part of our collective journey and make a meaningful difference.
What you'll do
As the Product Manager for Ticketing, you will be at the forefront of transforming one of the most visible and high-impact touchpoints in store: the shelf edge. Whether its paper or digital, ticketing plays a critical role in the customer journey and store operations.
This role sits at the intersection of technology, design and in-store experience – bridging traditional print with cutting edge digital displays and real time data integration. Collaborating closely with key stakeholders and third-party software providers you'll be a key player in crafting our technology strategy, make data driven decisions, and owning our roadmap. You're the driving force behind delivering innovative features that impact millions of customers.
But that's not all. You'll dive deep into understanding our customers' and business users’ needs and devising strategies that strike the perfect balance between customer satisfaction and commercial success to deliver the Sainsbury's strategy. With your knack for creative problem-solving and a passion for experimentation, you'll push boundaries, constantly seeking ways to enhance the customer experience.
Working in agile teams, you'll forge strong partnerships with engineering, external partners, experience design and key stakeholders, collaborating seamlessly to bring your vision to life. Working cross-functionally, influencing roadmaps and spearheading large-scale initiatives that shape the future of Sainsbury's.
What You Need To Do
· Lead the end- to-end product lifecycle for ticketing, applying agile practices and decision making tools and frameworks to prioritising the value of measurable outcomes over outputs.
· Build great relationships with engineering and our external software providers to define and refine artefacts, understanding the tech landscape and how technology impacts the performance and perception from a customer expectation perspective.
· You'll focus on understanding, anticipating and exceeding customer needs by collaborate with colleagues across Sainsbury’s and staying close to the in-store product experience by regularly listening to customer and colleague feedback
· You’ll prioritise opportunities for the product keeping in mind value delivery, efficiency savings and technical foundations, validating hypotheses where necessary and using data to drive decisions
· Partner with our awesome engineers, experience design and a broader cross functional team to design and build services our colleagues and customers love
· Actively seeks out relevant market, competitor and customer data, engaging both internal and external teams to help shape the overall product roadmap
How You Will Succeed
· You are able to work within a scrum team with amazing engineers and experience design colleagues, managing a backlog, epics and user stories.
· You’re relentlessly focused on understanding, anticipating and exceeding their customers needs
· You are able to collaborate effectively with other teams, customers and stakeholders where necessary
· You actively utilise priority decision making tools and frameworks to inform team priorities and focus
· You can build a roadmap and articulate a product vision using tools and methods, such as a vision board
· You’re technically curious – you ask the right questions to drive better solutions and can translate between customer requirements and technology delivery
· You get data – using product metrics to prioritise effectively and seek out the right information to make strategic decisions
· You keep an eye on the commercials – get what makes a product viable and can articulate the business benefits
· You’re a team player, always up for contributing to building a great culture at Sainsbury’s tech
Who you are:
As a Tech professional, you are someone who thrives on innovation and pushing boundaries. Working for a 150-year-old retail chain like Sainsbury's offers you a unique opportunity to be part of a transformative journey, changing the way we operate and creating amazing systems and technologies. In this role, you will have the freedom and support to make a significant impact, collaborating with cross-functional teams to shape the technology vision and roadmap, and deliver exceptional experiences for our customers and colleagues. With access to vast amounts of data and a culture of learning, Sainsbury's Tech provides a dynamic and inspiring environment where experts come together, ideas are turned into reality, and products hit the market quickly. Join us in shaping the future of retail technology and be part of Sainsbury's Tech, the home of innovation.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).