Operations Support Manager - GOL

Job description

You will play a role in centrally co-ordinating our Food Digital propositions by ensuring that the relevant teams have the right process, labour standards, and equipment for the job. The day-to-day activities of the role may vary dependent on the proposition that you are working on e.g., Groceries Online, Marketplace and ChopChop. You will work closely with and influence a range of stakeholders to ensure we are delivering excellence in operations and leading the frontline with store teams to continually evolve and improve the customer experience.

You will act as a Subject Matter Expert and represent Food Digital in the relevant change forums, ensuring that Transformation, Change and Product teams deliver solutions with minimal impact to the operation.

More about the role:

• Maintain procedural and labour documentation for work streams as and when identified and updated 
• Support in the maintenance and updating of relevant systems e.g., ILS, Deliveroo, Uber and ChopChop
• Ensure all relevant risk assessments because of any process or procedural changes are updated to required time scales
• Work with the relevant teams to deliver against targets as well as planning for and delivering growth and change, enabling sales
• Support, coach, train and advise retail operations both reactively and proactively; ensuring our customers receive a market leading experience
• Ensure our propositions follow all safe and legal processes, creating a safe working environment
• Engage, plan and manage key events and trading periods such as Christmas, Easter and summer trading
• Support in new store openings and/or store closures, ensuring that teams are set up to deliver operational KPIs
• Management of user Acceptance Testing for all Food Digital store facing system changes
• Work closely with our Third-Party Partners to support the delivery of key SLA’s and performance measures, including understanding and communication of where improvement is required

More about you:

• Subject matter expert on all aspects of Food Digital operational process, policies, and standards as well as familiarity and experience with Food Digital store-facing systems
• Proficient with PowerPoint, Word, Excel, Outlook
• A thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions
• Clearly demonstrates a good eye for detail and can identify and realise opportunities to improve the service provided by the team
• Strong communication and stakeholder management skills across all levels of management, including our Third-Party Partners
• Ability to achieve deadlines and targets to timescale as well as understand issues and proactively prioritise and manage multiple tasks
• Ability to work as a self-directed individual, planning and prioritising workload with minimal supervision

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
 
 Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.  
 
 Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
 
 Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 
 
 Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).