Expire bientôt ARGOS

MI Analyst

  • Widnes (Cheshire)
  • Développement informatique

Description de l'offre

Competitive plus excellent benefits
·  Role area
Contact Centre
·  Contract type
·  Job reference
·  Location
The MI Analysts are responsible for the analysis and communication of reporting which provides stakeholders across the Customer Management Centres (CMC) with a clear, actionable view of…

…Operational performance

…the root causes of any performance issues

…opportunities to drive efficiency and reduce cost to serve

…the effectiveness of decisions and changes CMC support functions are making in terms of efficiency and cost to serve

The role

Create and maintain professional reports and dashboards that satisfy end user requirements
Create and work with large, complex data sets that can be used to underpin continuous improvement activity
Develop and maintain relationships across key stakeholder groups, challenging requests where necessary and offering potential improvements/solutions
Continually develop knowledge of customers and the business as a key underpinning of the growth of data and reporting capability within the CMC


A deep understanding of what data/analysis/insight is needed to drive positive change within the contact management landscape
Demonstrable experience of using SQL and/or other programming languages and PowerBI or equivalent software
The ability to engage stakeholders with data-led stories which identify value and drive change