MI Analyst - ARGOS - Widnes - Wizbii

MI Analyst

  • By ARGOS
  • Widnes (United Kingdom)
  • Software development
2018-07-30T20:32:29+0000

Job description

  Salary
Competitive plus excellent benefits
·  Role area
Contact Centre
·  Contract type
Permanent
·  Job reference
HRGDA327260
·  Location
Widnes
WA8 8HS
· 
The MI Analysts are responsible for the analysis and communication of reporting which provides stakeholders across the Customer Management Centres (CMC) with a clear, actionable view of…

…Operational performance

…the root causes of any performance issues

…opportunities to drive efficiency and reduce cost to serve

…the effectiveness of decisions and changes CMC support functions are making in terms of efficiency and cost to serve

The role

Create and maintain professional reports and dashboards that satisfy end user requirements
Create and work with large, complex data sets that can be used to underpin continuous improvement activity
Develop and maintain relationships across key stakeholder groups, challenging requests where necessary and offering potential improvements/solutions
Continually develop knowledge of customers and the business as a key underpinning of the growth of data and reporting capability within the CMC

You

A deep understanding of what data/analysis/insight is needed to drive positive change within the contact management landscape
Demonstrable experience of using SQL and/or other programming languages and PowerBI or equivalent software
The ability to engage stakeholders with data-led stories which identify value and drive change

*LI-ED

Here are some other vacancies your might like

Get a mail digest of vacancies that match your profile!
Thousand of vacancies are available for you on Wizbii :)

About ARGOS

POLE INSERTION PROFESSIONNELLE

224 vacancies open at ARGOS

Find your next job on Wizbii,
the leading professional platform for youth's employment

Job vacancies

Jobs right at your fingertips!
Download