Experience Designer - Checkout and Account (Mid-weight)

Job description

Experience Designer – Checkout and Account (Midweight)

At Sainsbury’s we believe that the customer should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable experiences that better serve our customers’ ever-changing needs. We work across a range of services, products, touch points and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Nectar, Tu and Habitat).  

We drive brilliant experiences across all our brands in-store and online, operating in agile teams and squads, working seamlessly with teams right across the business to make the most of the exceptional knowledge, insight, and talent we have.  

The role:  

Our Sainsbury’s grocery website has over millions of users and helps customers get food for every occasion delivered to their door or collected from their local store. It is not just the weekly shops; it’s planning food for special occasions, ordering urgent supplies and everything in between. At Sainsbury’s, our website aims to help customers plan, order and receive their food however and whenever they want it. 

As an Experience Designer, you will be responsible for understanding how our customers shop with us, what their pain points are what the moments of delight could be while they’re using our groceries website. You will have access to research and insights and work really closely with our groceries website product and engineering teams. You will take those customer pain points and the business needs and design solutions that make customers’ grocery shops through the website as easy and fun as possible.  

We work agile so you will be in our Digital Experience Design Team but you will be working very closely with product and engineering to make sure we are consistently putting the customer at the heart of what we do.  

You will be working within a team of experienced product managers in the business; engineers and stakeholders from other parts of the operation who will rely on your knowledge of user experience, accessibility, and interaction design.   

You will have had lots of experience of user experience design for digital products and be able to use design thinking to plan out that work, getting feedback from stakeholders. With tight feedback loops and the ability to bring about huge changes to our customers, this position offers an extremely rewarding design role.  

What you will do:   

• Work with our researchers and journey managers to understand the customer journeys and customer pain points.  
• Perform your own desk and in-store research to explore and iterate design solutions.  
• Organise design workshops with stakeholders to articulate customer and business problems and what the possible solutions might be.  
• Interact with stakeholders from across the group to share insights and ideas.  
• Work with the Design Systems team to understand which components exist and contribute back ideas to improve the customer experience.  
• Work with the content strategists and accessibility specialist to make sure you are design the best experience for all our customers and colleagues.  
• Design and test concepts and solutions.  
• Work within agile teams across product, design, and engineering to get your solutions into the hands of our customers and colleagues.  
• Be part of an exciting design community, pairing up with other designers and sharing ideas to constantly iterate the customer experience.  

What we are looking for:  

Industry experience as a UX / UI or Product Designer is essential. As are the core technical skills outlined in the role details above. Alongside this, we're looking for certain behaviours and competency skills. These skills will help you thrive in a dynamic team like ours.  This is a midweight role so we’re looking for a minimum of 3 years commercial experience. 

Skills we are looking for:   

• Strong visual, interface and interaction design skills   
• Expertise designing and prototyping with tools such as Figma   
• Capable of conducting research and interpreting results   
• Knowledge of how to design inclusively   
• Influence and negotiation skills   
• Adaptable to changing priorities, complexity and unknowns   
• Confidence challenging your peers and stakeholders   
• Taking the initiative and driving change   
• Tailoring your approach for different audiences   

Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2  

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
 
 Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.  
 
 Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
 
 Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 
 
 Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).