Customer Service Advisor - Acton Gate, Stafford

Job description

  Role area
Contact Centre
·  Contract type
Permanent
·  Job reference
HRGLH438948
·  Location
Acton Gate, Stafford
ST18 9AR
· 
We are looking for customer centric and passionate individuals to join our fabulous teams based within our Customer Management Centre in Stafford. You will be the first point of contact on our customer's journey so your role is vital in ensuring that all queries are dealt with in the most efficient and friendly manner as possible, whilst always making sure that every customer receives the best customer service possible.

Positive and personalised service is at the heart of our business and whether you already have experience or just a passion for the customer journey, if you're able to listen, understand and build rapport to help customers, then you can be the voice of our brand.

You will:

Engage and build rapport with customers over a variety of channels, including telephone, email, live chat, and social media
Make sure customers receive the highest level of customer service at all times, whether they're placing an order, chasing a delivery, or just asking a question
Take ownership to drive your own development with support from your line manager. This could mean taking on training for new skills or teams, or it could be looking for opportunities to add value to the customer journey within your current role
Bring a personalised approach to the customer journey, and be the voice and personality of our brand at all times, whether that's Argos, Habitat, or Tu Clothing
Contribute to positive team spirit, listening to and supporting your colleagues by sharing knowledge and best practice
Have a positive change mind-set, seeing change as an efficient way to move things forward

This is a permanent role after successful completion of a 6 month probationary period. You will be working up to 37.5 hours per week on a variety of flexible shift patterns (between 7am and 10pm) which will include weekend working. Our Customer Management Centre is based in Acton Gate, Stafford (ST18 9AR).

The Benefits

Our company benefits include a holiday allowance of 24 days per year (pro rata), staff discount in Argos/Habitat/Sainsbury's (available after 3 months' service), subsidised canteen, free parking, optional company pension scheme, relaxed dress code and the chance to work in a fun and friendly environment. As long you are willing we will invest in your potential and develop your skills for a career that fits with your own aspirations.

Here at Sainsbury's Argos we're a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome at Sainsbury's Argos. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site – www.argos.careers/diversityandinclusion