Support Consultant H/F

Job description

Arago is a leader in implementing digital transformation of the HR & Finance function with innovative cloud solutions.

We provide our customers with end-to-end services throughout their HRIS and Travel & Expense management projects from business requirements definition to the solution implementation. We also provide post go-live support and transfer of competencies to the teams in the different deployed countries.

🌍With our headquarters based in Paris (and a secondary French office in Bordeaux), we are also implemented in different countries in Europe, Africa, Asia and South America. We are thus able to support our clients all over the world, during and after the deployment of their HRIS projects.

We are looking for a Support Consultant to support our clients in their digital HR transformation and infrastructure.
📍Spain, Malaga


You will support the development of Arago’s activity by providing first line technical support to customers. Under the authority of your Manager, your main responsibilities will be the following:
* Promptly respond to customer requests/ questions (Hypercare and Post-go live project)
* Follow up on tickets, assignments, next steps and solution/ closure of tickets.
* Provide guidance to customer and respond to queries (Level 1 and Level 2)
* Coordinate support activities and teams to achieve solution for each ticket (Level 3)
* Organize and lead follow-up calls for Support activities with customers and our main partner (UKG)


In addition to these operational missions, we count on you to participate in the life of our company and to be a driving force of our culture of customer satisfaction, self-help and willingness to progress . As part of your integration you will benefit from training and certification to quickly integrate international projects.

Desired profile

Your profile
* Higher education in Computer Science or in HR
* You have at least a first experience ideally in HRIS field and wish to accelerate your career by taking on a variety of international projects
* You are good communicator
* You have a strong customer orientation with problem solving capabilities and focus on solution
* Good skills in organization and planning are necessary
* You speak fluent English


Why join us ?
Arago's values guide us every day, to address challenges and build a strong corporate culture :
* Collaboration
* Trust & engagement
* Excellence



💡 Beyond the work itself, joining Arago means :
* Expanding your expertise: explore new domains, modules, and solutions with access to continuous learning opportunities
* Growing your career: benefit from paths for internal mobility and skill development
* Driving innovation: share your ideas, lead initiatives, and shape impactful projects
* Achieving balance: enjoy flexible work arrangements that support your well-being
* Thriving together: be part of a collaborative, supportive, and dynamic community



👥 Recruitment steps
* HR interview
* 2nd interview with a Manager