Commercial Insurance Team Leader Leicester, UK

Job description

Team Leader (Leicester, UK)

We’re hiring!

Aon are currently recruiting a Team Leader to join our team in Leicester, UK.

About Aon

Headquartered in London, Aon Plc is the leading provider of risk management services, insurance and reinsurance brokerage and a global leader in human capital and management consulting. Our key advantage is our broad view of the insurance industry. With an employee base of 66,000 people working in 500 offices in more than 120 countries, we can anticipate how changes in one sector affect another.

Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

About the Role

As a Team Leader some of your key responsibilities will involve;

Specific Duties:
To ensure the delivery of new business sales, renewal retention and revenue targets as defined by the business. To create the positive working environment that delivers the appropriate insurance advice and quotations in an accurate, efficient and FCA compliant manner

People Management:
Ensure that your team provide an exceptional level of sales and customer service and product knowledge, with a pleasant and positive attitude at all times
Ensure performance management and development of your team is routine
To conduct regular performance appraisals, maintaining team documentation and individual staff records
Ensuring the defined client service standards and key performance indicators (KPI’s) are adhered to as instructed by the business
Personal accountability for any corrective action relating to under-performance within your team is taken
To ensure that all written and verbal correspondence is in line with the Aon and Affinity Partners’ culture and brand values
To be accountable for your own personal and professional development
To ensure that all team members adhere to planned resource schedules
Communicate relevant information and updates as appropriate, with at least one monthly team meeting held to cascade all relevant performance information
To deal with all staff/ HR issues as appropriate following the company disciplinary procedure where necessary
Support any ongoing recruitment and induction training as required

Key Measures:
All customers/ clients queries are dealt with satisfactorily and within service standard measures
The KPI’s Goals are achieved across the teams and are in line with the Sales and Marketing Plan.
All procedures, work and FCA guidelines are adhered to
Staff are nurtured and developed delivering high levels of staff retention

Customer Focus:
To deliver the operational performance and client Affinity Call Standards on a daily basis
Maximise the use of the technology (e.g. Optiliead, Ultradialler) to drive efficiencies in reaching the end customer.
Establish excellent customer relationships by providing sales through service and building the brand.
Ensure customer complaints and E&O’s are adequately dealt within FCA process guidelines

Key Measures: 
Within FCA guidelines and company targets

Internal Servicing:
To use performance management to ensure that the quality and level of work from your team is to the required standards
To be pro-active in identifying future resource requirements
Use networking and team work to build beneficial internal relationships
To be pro-active in identifying new and innovative ways of creating a positive working environment that is professional and efficient but also fulfilling and rewarding for the staff that work within it.
To assist with implementation, execution and completion of any specific task or project as agreed with the business management

Key Measures:  
You will be measured on your ability to move the revenue outcome in Enterprise, delivering the leads into the business and converting to sales, in line with the Sales and Marketing Plan, and delivering the renewal revenue retention in line with the budget.
You will be constantly seeking 360 degree feedback from your peers and the people you are supporting and use this as an additional measure of your success.

Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, inte