Account Manager

Job description

The Area: Advertising.com is the technology, data and insights arm of AOL Advertising. The AOL Advertising.com Group is the global partner of choice for leading publishers, advertisers and agencies seeking to maximize the value of their online brands.
Advertising.com is the world’s first ad network and has maintained its position as one of the leading networks since its launch in 2001. Advertising.com works with over 70 of the top 100 comScore publishers and reaching over 80% of the online population. Advertising.com in the UK is split into two areas – AOL owned and operated sites (AOL.co.uk websites) and the network comprised of over 6,000 premium content websites.

Purpose of role
Responsible for the day to day management of customers across the advertising.com network - extracting the highest value possible from the portfolio of booked campaigns whilst delivering against customer objectives and providing the highest levels of customer service resulting in the flawless execution of their campaigns against various common metrics (CPA, CPC, CPM). This role requires a high degree of customer focus, standards of communication, numerical analysis and multi-tasking.

Key Role Accountabilities
• Developing and maintaining excellent customer relations, acting as a single point of contact for existing customers both direct and via media agencies
• Ongoing Campaign Management for live campaigns – ensuring campaigns are meeting contractual obligations (CPA, CPC and CPM); reviewing campaign performance metrics mid flight and making optimisation recommendations to the customer in partnership with sales reps; Acting as first point of contact for any troubleshooting – resolving tier 1 issues and escalating tier 2 issues to the appropriate internal contact.
• Providing mid and post campaign customer service encompassing reporting and analysis, recommendations for resell/up sell based on customer needs
• Working with sales to identify opportunities with existing and potential clients. Assisting with RFPs where appropriate.

Desired profile

• Numerate & an analytical thinker
• Good attention to detail
• Excellent interpersonal and communication skills
• Excel proficient
• Intrigued by the digital industry
• BA or BSc degree (or equivalent)