Customer Service Executive

Job description

We are looking for a switched on and motivated Customer Service Executive to join our rapidly growing online business. With the patience and communication skills to deliver exceptional customer care, this role is ideal for graduates looking to get involved in a dynamic, young web startup.

About AnyVan:

AnyVan is an online platform that facilitates the movement of items across the UK and Europe at a discounted rate. With over 1,800,000 users and 50,000 transport providers, we are changing the European transportation landscape by bringing convenience and cost savings into a fragmented market. AnyVan currently serves all markets with specific focus on the removals, furniture, international and vehicle delivery markets.

Always pushing for the next level, we are building the future of European road transportation. With big new projects in the pipeline across mobile and desktop platforms, this couldn’t be a more exciting time to join our growing team.

About you:

We ideally want someone who is thinking long-term. There is plenty of room for growth within the company. We want you to fit in well with our fun, young team - eager to pick up the phone, learn and contribute as much as possible, preferably with a great sense of humour!

Key Responsibilities:

• Effective handling of inbound telephone enquiries including:
  Quote enquiries, assistance with use of the website, technical support and advice on the best possible solution for the customer's delivery needs
• Effective handling complaints/dealing with issues in a timely and efficient manner
• Effective handling of email enquiries
• Making outbound follow up calls to build rapport with customers, close sales and increase conversion rates

Must have’s:

• Impeccable written and spoken English!
• A positive, customer-focused attitude, self motivation and enthusiasm
• An upbeat, friendly telephone manner and good sense of humour
• Great attention to detail, ability to multi-task and a willingness to go the extra mile for our customers
• Confidence speaking to a range of stakeholders including, customers, transport providers and managers
• Previous experience in a busy call centre environment (desirable, not essential)
• A great sense of humour!

Perks:

• Opportunity to contribute to the ongoing growth of our business and gain some extra skills
• A fun, young office
• No weekend work (unless you’re up for it!)
• A stocked drinks fridge (beers at 5pm on Fridays)

If you are thinking long-term and believe you have what it takes to become a part of AnyVan, please send your CV and brief covering letter explaining why you'd love to join us. There is plenty of scope for progression within our rapidly growing team.

Office hours are 9am-6pm, Monday - Friday. Immediate start.
Competitive salary, depending on experience - plus bonus. We are based in Hammersmith, West London.