Virtual Travel Counselor - Customer Service, Travel Career Program, Austin, TX

Job description

Are you looking for a new opportunity to expand your knowledge and career in the travel industry? American Express has a new and unique virtual opportunity, and is looking for individuals who have an innate ability to deliver exceptional customer service, an aptitude for learning and a true passion for travel. If this describes you, then apply now for our upcoming Travel Career Program (TCP)!

As an American Express TCP Travel Counselor, you will participate in an intensive 8 week, paid training and mentoring program that is designed to give you the knowledge needed to become a highly skilled Travel Consultant. Once training is successfully completed, you will work in a virtual environment that is aligned with our service centers taking incoming calls from our Premium Card Members, providing personalized service and luxurious travel plans with a main focus in domestic and international air, car and hotel travel arrangements. International geography knowledge, consultative communications skills, and a passion for travel are key requirements to be successful. If you are up for the challenge and aspire to be a leader in the travel industry, then this is the opportunity for you.

This is your chance to become an American Express Travel Counselor and work in the exciting field of Travel! Extraordinary starts here, extraordinary starts with you.

We service our Card Members 24 hours / 7 days per week. New hires will initially receive a shift between 5:00 AM and 2:00 AM CT, Monday – Sunday. Once eligible for the next shift bid, they will then be incorporated into the 24/7 shift bid.

Hours of operation may change due to business need.

Desired profile

Our TCP Travel Counselors must have a passion to surpass customer expectations and provide the ultimate in customer service. The ideal candidate will possess the following:

·  Extraordinary customer service experience
·  Travel industry, hospitality or high-end customer service or sales experience preferred
·  Effective consultative selling skills and the ability to listen to the customers' needs, in turn offering confident recommendations
·  Basic geography knowledge, including international geography.
·  Extensive personal domestic and/or international travel experience is valuable when consulting with our Card Members.
·  Exceptional communication skills, delighting the customer in every interaction
·  Must be resourceful and technology savvy to utilize multiple computer applications simultaneously
·  Ability to remain cool under pressure and successfully multi-task while developing rapport with customers
·  Have a can do attitude, curiosity and a healthy competitiveness
·  Resilient to adapt to an ever changing environment
·  Previous call center experience is preferred
·  Ability to work flexible shifts including nights and weekends required

The following are some of the requirements of the Work at Home Program. By applying for this position you are confirming and agreeing that your home will comply with the following.

LOCATION:
·  Candidates must be located within 35 miles of Austin, TX (city center).

ACCESS TO YOUR HOME/WORK SPACE:
·  You may need to provide American Express or their representative's access to your home to conduct an audit of your work space for WAH compliance standards.

WORKPLACE ENVIRONMENT:
·  All electrical equipment is free of recognized hazards that would cause physical harm (frayed wires, bare conductors, loose wires, flexible wires running through walls, exposed wires to the ceiling).
·  Your home's electrical system will permit the grounding of electrical equipment. Use 3 wire circuit analyzer provided to test all outlets that will be used for the home office.

WORK AREA:
·  Adequate room for a home office. You may need to provide specific details including size and location of room.

COMPUTER WORKSTATION:
·  American Express will install high-speed internet access and land-based telephone access at your residence, through service providers that are approved by American Express. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 1 Mbps upload speeds is required. Business class service preferred where available. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal phone/data services. Applicant's homes must be compatible to work in conjunction with American Express technological processes.