Travel Money Cashier - 6 Month Fixed Term

Job description

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

American Express is known around the world as one of the most successful financial services businesses, a leading consumer brand, and one of Fortune Magazine's best places to work. We are looking for a Representative who enjoys making a difference and strives to deliver the ultimate in service.

As an American Express Financial Service Representative, you will service our elite customers who deserve and expect the ultimate in service. Servicing our customers in a fast paced airport environment with foreign currency exchange, traveller's cheques and various other products.

Responsibilities:

· To sell and buy up to 40 different foreign currencies

· Deliver outstanding customer service in line with the brand values

· Offer effective, efficient and courteous service to customers at all the times.

· Work as part of a team to achieve company goals

· Balance a till and own responsibilities quickly, without mistakes.

· Be present at the assigned counter position at all times when on duty to serve customers.

· Comply at all the times with company policies on audit, counterfeit notes and anti-money laundering legislation.

· Communicate with customers and colleagues with speed, accuracy and tact.

· Channel suggestions and opinions to management.

· Participate on company initiatives.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Skills Required:

· Previous cash handling experience

· Customer service experience

· Excellent oral and written communication

· Candidate must have the ability to maintain a high degree of accuracy while working under pressure in a team environment.

· Knowledge of Microsoft Office applications

· Sales expertise is preferential

· Foreign currency experience is preferential

The benefits on offer are:

· Enrolment into the company pension scheme

· A range of flexible benefits that can be adjusted throughout the year

· Access to vouchers and discounts for various retailers

· Airport car parking

The position details are:

· 36 hours per week, calculated over a rotating shift pattern

· Rotating shift pattern working 3 days in work, and then 3 days off

· Fixed term contract for 6 months with potential to lead to a permanent role

· Shift times can vary based on our opening hours 03:45 – 23:15

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on ************@*******.** or +44 (0)116 2421776.