Sr. Agile Coach

Job description

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.

Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We're committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

This person will transform the way American Express Global Corporate Payments Technologies (GCPT) delivers software by embodying the Agile Values & Principles, focusing on continuous improvement, helping others along the path of their own Lean/Agile learning journeys, supporting vibrant communities of practice, demonstrating what it means to be a lifelong learner, and gracefully challenging the status quo within American Express Technologies (AET).

The Agile Coach knows that what has been good enough in the past and what is good enough today is not good enough to propel American Express to success in the future, and actively seeks areas for improvement within AET to drive high-quality, highly-innovative products to market.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Desired profile

Required skills:

·  Live the Agile Values & Principles
·  Be uncomfortably transparent in everything you do
·  Provide visibility into goals & progress towards those goals
·  Challenge the status quo gracefully
·  Coach Agile teams towards becoming high-functioning Agile teams
·  Create coaching plans to establish current state with a backlog of focused areas for improvement
·  Engage ScrumMasters and the teams' leadership to understand, accept, and implement coaching plans
·  Be coachable yourself: be open to feedback and committed to continuous personal improvement
·  Demonstrate being a lifelong learner
·  Engage with the Agile community, both within American Express and outside the organization
·  Coach ScrumMasters and Release Train Engineers (RTEs) to become more effective coaches
·  Experiment: take risks and be prepared to “fail fast”
·  Contribute to the GCPT Agile Implementation Roadmap
·  Provide 1:1 coaching to Team Members, ScrumMasters, Product Owners, RTEs, and management as needed to enable an Agile development environment
·  Demonstrate strong servant leadership skills
·  Influence decisions without formal authority
·  Track record in exercising independent judgment and discretion in regards to high impact decisions
·  Experience championing a strong product culture - continuous and rapid testing and learning (often through failure) is paramount
·  Strong team player who can not only lead and facilitate collaboration but can also dive deep into product capability and functional design
·  Competency in Scaled Agile Framework (SAFe) and experience launching Agile Release Trains (ARTs) a plus
·  Understanding of team dynamics, with a demonstrated ability to navigate team dysfunctions (i.e. Five Dysfunctions of a Team)
·  Understanding of Management 3.0 / Lean Leadership

We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world's a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We're interested in where you came from, but we're even more excited about where you will go with American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on ************@*******.** or 00800 83 000038 (for Russia based candidates 810 800 83 000038).