Service Delivery Leader- Commercial Underwriting

Job description

Job Description:
• The successful candidate for this position will be a member of a seasoned and diverse team of Commercial Underwriters.
• Responsible for managing and coaching a team of Underwriters, accountable for assessing credit risk for the American Express GMS/OPEN portfolio.
Core responsibilities include but are not limited to:
• Providing direct oversight of underwriting credit decisions for GMS/OPEN customers.
• The candidate will work closely with key business partners to ensure sound credit decisions are made at all levels of the credit product cycle (Acquisitions and Customer Management).
• The successful candidate will lead the underwriting team to flawless execution of underwriting decisions.
• Act as a conduit for communication to ensure direct reports are well informed about issues that affect them and their customers.
• Accountable for service and quality in support of GMS/OPEN accounts.
• Build and leverage relationships with various business partners such as Risk Management, Account Development and Sales organization.
• The candidate will be tasked with supporting the development and training of new and existing Financial Analysts in the department to consistently improve credit assessment skills while balancing risk/returns to continually improve credit portfolio performance.
• This position will also be directly responsible for conducting and ensuring compliance with all applicable regulatory agencies.
• This role may be subject to additional background verification checks.

Desired profile

• The candidate should have a minimum of 1-3 years experience in the commercial lending arena from a leading financial institution or a bank.
• Strong people leadership skills and formal commercial banking credit training is required.
• Strong communication and relationship management skills, in addition to a dynamic and energetic approach to problem solving to create best in class World Service Customer Experience.
• The candidate will have strong analytical abilities, thorough understanding of credit risk assessment.
• The candidate will have a solid understanding of financial accounting concepts including but not limited to in-depth analysis of balance sheets, income statements, statement of cash flows and good understanding of the general macroeconomic environment.
• Strong credit background, coaching and developing specifics that are client driven.
• Being able to work with a large number of people with varying perspectives, high degree of autonomy.
• Ability to influence opinions and drive results and skilled in analyzing data to discover trends, defect rates, etc.
• Strong knowledge of the credit card industry.
• A Bachelor's or higher education degree in a business related field (Accounting, Finance, Economics, etc.).